Technical Support Analyst
2 weeks ago
Location: Elk Grove, CA / Sacramento, CA
Contract Duration: 12+ months
Required Expertise:
- Fundamental networking principles, including DHCP, DNS, printer management, and VPN configurations.
- Basic understanding of Active Directory functionalities.
- Proficient in the setup and management of desktop, laptop, and mobile user devices.
- Awareness of desktop and network security measures, such as encryption and VPN protocols.
- Capability to interpret and modify group policies and login scripts.
- Basic knowledge of PC BIOS configuration.
- Experience with imaging solutions like Ghost or similar tools.
- Operating system installation and configuration skills.
- Desktop application deployment expertise.
- Competence in asset management and inventory tracking.
Certifications that may be necessary:
- A+ Certification
- Microsoft Certified Systems Engineer (M.C.S.E.)
- Microsoft Certified System Administrator (MCSA)
- Microsoft Certified Professional (MCP) in Windows 7 and Windows 10
- Microsoft Certified Desktop Support Technician (MSDST)
Best Regards,
West Advanced Technologies, Inc
Serving government agencies for over two decades
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