Patient Access Representative, Full-Time
4 weeks ago
The Patient Access Representative is the first point of contact for patients, business partners, vendors, and employees. A pleasant, professional, polished presence with the ability to troubleshoot and direct inquiries to the appropriate party is required.
Key Responsibilities- Completes patient registration activities, performs clerical, and reception duties as assigned.
- Admits patients to the Facility following established policies and procedures.
- Assembles patient forms and confirms patient identification.
- Answers telephone courteously and in a quiet, pleasant voice.
- Maintains and protects each patient's right to confidentiality per HIPPA guidelines.
- Identifies emergencies and initiates appropriate response.
- Assumes clerical duties and responsibilities as necessary.
- Maintains order and cleanliness of the desk and lobby areas.
- Accurately collects co-payments and deductibles.
- Ensures monies collected are recorded accurately and timely.
- Demonstrates qualities of Service Excellence. Positive customer service and telephone etiquette by treating all customers with dignity and respect.
- Ensures notifications to insurance have been accurately obtained as required.
- Enters charges and E/M Levels as listed on charge sheet as assigned.
- Exhibits flexibility in work schedules and assigned tasks.
- Maintains minimal error rate in demographics.
- Maintains productivity as requested by Patient Access Manager.
- Obtains and verifies patient demographic and financial information.
- Participates in group meetings and/or various committees.
- Makes suggestions to workflow improvements.
- Notifies Supervisor of any issues.
- Maintains a positive attitude toward their position and responsibilities.
- High school diploma or equivalent required.
- Previous clerical experience or leadership experience required.
- Strong communication skills required.
- Working knowledge of MS Office applications which include Outlook, Word, and Excel.
- Ability to work in fast paced environment.
- Ability to interface with the staff at the insurance carriers, HIM, and Business Office.
- Ability to read, write and understand documents, correspondence, and memos.
- Ability to effectively present information one-to-one and in group situations to customers, clients, and other employees in the organization.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Critical thinking skills required.
- Effective PC skills.
- Prior experience in medical clerical environment preferred.
- Two or more years of general clerical experience required.
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