Cash Management Support Coordinator
1 week ago
- Provide front-end customer support (inquiries; system issues; problem resolution; technical explanation) directly to bank personnel and customers of Cash Management services.
- Serve as a liaison between the sales function, clients, business lines, and system provider to maintain the reliability of Cash Management products.
- Ensure ongoing compliance and monitor risk related to products and services. Responsible for fraud monitoring and documentation verification of Cash Management related applications and agreements.
- Perform special projects, and additional duties and responsibilities as required.
- Consistently adhere to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
- Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
- Minimum experience required: 1+ years of prior banking operations and cash management experience
- System & Product knowledge; FiServ products (preferred)
- Familiarity with Bank operational policies and procedures
- Knowledge of the Bank's processing systems
- Knowledge of Microsoft Word and Excel
- Time-management skills and the ability to setup file systems
- Excellent customer service, follow-up and problem-solving skills
- Travel requirements: N/A
- Physical demands (ADA): No unusual physical exertion is involved
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