Residential Front Office Coordinator

2 weeks ago


Chicago, Illinois, United States Trump International Hotel and Tower Chicago Full time
Job Summary

We are seeking a highly skilled and experienced Residential Front Office Agent to join our team at Trump International Hotel and Tower Chicago. As a key member of our residential team, you will be responsible for providing exceptional customer service to our owners, residents, and guests, while maintaining the highest level of professionalism and discretion.

Key Responsibilities
  • Provide five-star front desk service, including greeting and assisting guests, responding to inquiries, and resolving issues in a timely and professional manner.
  • Assist the Tower Manager with administrative tasks, such as processing owner and resident service requests, maintaining accurate records, and preparing correspondence.
  • Work closely with the residential team to ensure seamless communication and coordination of services.
  • Maintain a high level of knowledge about the property, including its amenities, services, and policies.
  • Ensure that all interactions with owners, residents, and guests are conducted in a professional and courteous manner.
Requirements
  • Successful experience in a customer service environment, preferably in a hotel or residential setting.
  • Excellent communication and interpersonal skills, with the ability to interact with diverse groups of people.
  • Ability to work effectively in a fast-paced environment, with multiple priorities and deadlines.
  • Basic knowledge of residential condominium operations and condominium association Board of Director functions.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
Working Conditions

This is a full-time position, working a variety of shifts, including evenings, weekends, and holidays. The successful candidate will be required to work in a fast-paced environment, with frequent interruptions and deadlines.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced customer service professional, we encourage you to apply for this exciting opportunity.



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