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Product Expert

2 months ago

Burnsville, Minnesota, United States RDO Equipment Co. Full time
Job Summary

This role involves providing expert-level product knowledge on UAV and Positioning equipment lines and associated software to support RDO sales professionals and customers.

Key Responsibilities
  • Maintain in-depth knowledge of positioning and UAV products hardware and software.
  • Deliver on-site training on positioning and UAV products to RDO Equipment Co. employees and customers.
  • Stay up-to-date with industry developments and advancements through company-sponsored training and self-directed learning.
  • Assist in call center support for high-level technical issues.
  • Act as a primary point of contact for product technical and commercial issues with manufacturing partners.
  • Develop relationships and networks within the industry to stay informed about product activities and market trends.
  • Identify opportunities to improve customer fleets and techniques, and propose better solutions.
  • Communicate regularly with store/branch managers and full-line sales professionals to share information on regional activity.
  • Participate in industry events and groups to stay informed about competitive activity and products.
  • Seek additional sales, parts, and service opportunities for the company and report them to the appropriate parties.
  • Assist with customer parts, service, and repair requirements.
  • Manage expense accounts and adhere to company safety policies and procedures.
  • Present a professional image of RDO Integrated Controls in the presence of customers and community.
Requirements
  • Ability to work independently.
  • Strong understanding of end-user business processes.
  • Availability for up to 30% regional travel.
  • Excellent communication and interpersonal skills.
  • Self-motivation to learn new technologies.
  • Excellent computer skills.
  • Strong technical and software-related problem-solving skills.
  • Valid work authorization and ability to work in the US without company sponsorship.