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HR Operations Coordinator

2 months ago

Louisville Kentucky, United States Aerotek Full time
Job Summary

The HR/Operations Assistant plays a critical role in ensuring our customers receive superior support from offer accepted through start and management of all onboarding responsibilities. This customer-facing role will support client interactions, problem resolution, and maintaining general office operations via telephone, email, and in-person.

Key Responsibilities
  • Client Onboarding: Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
  • Contractor Onboarding: Provide world-class customer service in every interaction to ensure a quality candidate experience.
  • Lifecycle Management: Serve as contact for contractor questions, and facilitate communication to the center to resolve payroll and invoicing issues with a goal of ensuring customer satisfaction and timely resolution.
  • Operational Support Activities: Provide outstanding front office customer service, partner with talent acquisition to manage internal onboarding, and maintain outstanding levels of administrative support to all internal and external employees.
Competencies
  • Excellent written/oral communication and interpersonal skills
  • Strong decision-making ability
  • Ability to tackle complex issues and develop innovative, practical solutions
  • Action and detail oriented; able to prioritize while handling multiple tasks
Qualifications
  • 2 + years' experience in a customer service-related position
  • Associates degree or two years of applicable experience in customer service
  • BA/BS degree in Human Resources, Business, and Accounting preferred