Front Desk Representative
7 days ago
Herbology Cannabis Co. is a forward-thinking cannabis retailer dedicated to revolutionizing the industry by providing exceptional customer experiences and promoting inclusivity.
Salary and BenefitsWe offer a competitive hourly rate of $14 + tips, as well as a range of benefits including health insurance and employee discounts.
Job SummaryWe are seeking a highly skilled Front Desk Representative to join our team. In this role, you will be responsible for delivering outstanding customer service, managing front desk operations, and ensuring seamless communication with our team members.
Key Responsibilities- Verify customers' age requirements, register new customers in the POS system, and scan in returning customers
- Promote our brand and engage customers in a positive and enthusiastic manner
- Welcome guests and customers into the store with a friendly and approachable demeanor
- Use proper greetings and salutations when interacting with customers
- Assist with curbside and online orders as needed
- Answer calls with professional phone etiquette
- Provide customers with information about products, store hours, location, daily specials, and website address
- Educate customers on current campaigns, deals, events, and other promotions
- Show up to scheduled shifts on time and maintain a professional appearance
- Monitor customer queues and communicate with the team to ensure efficient operations
- Create memorable experiences for all store patrons
- Maintain CRA compliance at all times
- Perform opening, mid-day, and closing tasks, as well as general upkeep of the reception area
- Support store management in an administrative capacity, as required
- Minimum 1 year of customer service experience in a retail, sales, or hospitality environment
- Previous administrative and/or Front Desk Receptionist experience
- Strong attention to detail, organization, multi-tasking, and follow-up skills
- Excellent customer service and communication skills
- Ability to operate a computer, POS system, and other office equipment
- Frequent contact with customers and staff
- Ability to work cooperatively as a team member
- Willingsness to work flexible hours, including evenings, weekends, and holidays
- Must be 21 years of age or older and pass a background check
- Health insurance
- Employee discount
- Sales and performance incentives
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