Front Desk Ambassador

3 days ago


Saddle River, New Jersey, United States Residence Inn Saddle River Full time
Job Summary:

We are seeking a highly skilled and experienced Front Desk Ambassador to join our team at Residence Inn Saddle River. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.

About Us:
Highgate Hotels is a premier real estate investment and hospitality management company with a portfolio of global properties representing an aggregate asset value exceeding $20B. Our team is dedicated to delivering outstanding service and creating unforgettable experiences for our guests.

Key Responsibilities:

  • Greet and welcome all guests approaching the front desk in accordance with brand and Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Review front office log and trace file daily.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Fully comprehend and be able to operate all relevant aspects of the front desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

Requirements:

  • College coursework in a related field helpful.
  • Experience in a hotel or a related field preferred.
  • High school diploma or equivalent required.
  • Computer experience required.
  • Customer service experience preferred.

About You:
You possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You are a team player who is passionate about delivering exceptional customer service and creating memorable experiences for our guests.

What We Offer:

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience, as well as opportunities for career growth and professional development. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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