Restaurant Operations Supervisor
2 weeks ago
Embrace a Culture of Excellence with Us
At Shake Shack, we believe in creating an enjoyable work environment that prioritizes our team, guests, and community. Our commitment to excellence is reflected in our philosophy of 'Standing for Something Good.'
Position Overview: Shift Manager
Shake Shack is a contemporary burger establishment known for serving classic burgers, fries, hot dogs, frozen custard, and beverages. Our mission is to provide fresh, high-quality food at an exceptional value, making us a vibrant community hub. As we expand, our leaders play a crucial role in our ongoing success. We are looking for a dedicated and spirited Shift Manager who is passionate about delivering outstanding service.
This role presents a fantastic opportunity for an individual with a minimum of one year of leadership experience in the restaurant industry. We offer a structured path for career advancement, known as the Shacksperience, designed to empower every employee from Team Member to various management levels. We foster an environment that promotes learning and growth, rewarding those who meet and exceed our success benchmarks. Our commitment extends to supporting our entire team through the opportunities we provide.
Benefits of Joining Us:
- Opportunities for career advancement as we grow
- Up to 40 hours of work per week with quarterly performance bonuses
- Comprehensive 8-week training program
- Medical, dental, and vision insurance
- 401K plan with company matching
- Generous paid time off (starting at 3 weeks)
- Opportunities for charitable engagement
Qualifications:
- Minimum of one year of supervisory experience in a restaurant setting
- Food Safety Certification as per local regulations
- Strong problem-solving abilities
- Excellent communication skills, both written and verbal
Key Responsibilities:
- Oversee daily operational excellence at the Shack
- Manage service flow to uphold the highest standards of safety, cleanliness, quality, and efficiency
- Build and lead a high-performing team of hourly Team Members
- Handle operational support tasks (e.g., Purchasing, Receiving, Inventory)
- Ensure compliance with labor laws, EEO, and health department regulations
About Shake Shack
Originating from a hot dog cart in New York City, Shake Shack was founded by Danny Meyer, who is also the CEO of Union Square Hospitality Group. Our success began with a commitment to community and quality, which continues to guide us today. We pride ourselves on high-quality food and exceptional hospitality, fostering a positive work environment that aligns with our philosophy of 'Standing for Something Good.'
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