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Retail Operations Supervisor

2 months ago

Edison, New Jersey, United States Express Full time
Position Overview
Express, Inc. is a dynamic multi-brand fashion retailer encompassing a diverse portfolio that includes Express, Bonobos, and UpWest. Our company operates through a seamless omnichannel platform, integrating both physical and online retail environments.

At Express, we believe that style, quality, and value should coexist harmoniously, and we are dedicated to fostering confidence and self-expression through our styling community.

Role Summary
We are currently seeking a Retail Operations Supervisor to enhance our team.

The Retail Operations Supervisor plays a crucial role in assisting the store manager with the oversight of daily operations, talent acquisition, team management, training, and sales initiatives. This position is pivotal in driving productivity, ensuring compliance with corporate policies, and cultivating an exceptional shopping experience for our customers.

Key Responsibilities
  • Recruit, develop, motivate, and retain high-caliber talent.
  • Foster a workplace environment that promotes high morale among team members.
  • Encourage collaboration among store associates to build a unified team atmosphere.
  • Provide coaching, training, and performance management for all team members, including Sales Leaders, to support their professional development.
  • Identify and nurture high-performing associates to facilitate their career growth.
  • Maximize the potential of store associates to achieve sales targets and enhance customer satisfaction.
  • Oversee the recruitment process for store associates, including Sales Leaders.
  • Analyze business performance and implement clear action plans to optimize outcomes.
  • Manage all facets of daily store operations.
  • Ensure that all associates are aligned with goals and action plans.
  • Offer constructive feedback to support the development of effective action plans.
  • Delegate tasks and ensure the execution of strategies throughout the store.
  • Uphold adherence to company policies while ensuring the safety of both associates and customers.
  • Oversee merchandise flow, including shipments, replenishment, and omni-channel operations.
  • Lead associates in executing merchandising strategies, operational initiatives, and loyalty programs.
  • With the Store Manager's approval, create an efficient schedule that places the right associates in the right roles at the right times.
  • Support and cultivate a store environment that consistently delivers an outstanding customer experience.
  • Address customer complaints effectively, identifying root causes and taking proactive measures to resolve issues.
  • Maintain a strong focus on delivering exceptional customer service.
  • Encourage proactive customer engagement to exceed expectations.
  • Drive loyalty and credit card acquisition through an engaged team.
  • Ensure a positive in-store atmosphere through adherence to visual merchandising standards.
  • Perform other essential functions as directed by management.
Required Qualifications
  • Education: High School Diploma or Equivalent
  • Experience: 3-5 years of relevant experience in retail
  • Proficient in technology usage (iPad, registers)
  • Availability to work nights, weekends, and non-business hours
  • Meets physical requirements for the role
Critical Skills & Attributes
  • Previous experience in retail is preferred
  • Demonstrated ability to drive sales performance
  • Strong supervisory, communication, and customer service skills
  • A minimum of two years of relevant experience
  • Prior experience in sales management is advantageous
Benefits and Compensation
Express, Inc. offers a comprehensive benefits package designed to support the health and long-term financial security of our full-time associates, including:
  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) plans with company matching
  • Employee merchandise discount
  • Paid Time Off
  • Parental leave for new parents

Part-time associates may also be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) plans with company matching. Additionally, part-time associates can enjoy an Express merchandise discount, participate in our Learn & Earn incentive program, and select voluntary benefits through YouDecide.

Closing Statement
Express, Inc. is an equal opportunity employer and does not discriminate in recruitment, hiring, or any other employment terms based on any federally, state, or locally protected characteristics. We are committed to providing reasonable accommodations to individuals with disabilities.