Customer Service Representative

4 weeks ago

Fort Lauderdale, Florida, United States Kids Hideout LLC Full time

We are seeking a highly skilled Guest Experience Specialist to become a part of our team at Kids Hideout LLC. As a Guest Experience Specialist, your job is the most important at Kids Hideout as you will be the first and last face the families will see from check-in to check-out. You will be representing everything the company is, a friendly, respectful, and positive place.

Responsibilities:

  • Providing excellent customer service to our clients from check-in to check out.
  • Educating all our customers about our different party packages & play options.
  • Giving a quick tour of our facility to familiarize our customers with our policies and procedures and, best of all, highlighting our amenities and services.
  • Providing information and answering questions regarding all our party packages, upcoming events, and our classes.
  • Checking-out customer's purchases using point-of-sale system.
  • Monitoring and engaging with children utilizing our play area.
  • Keeping the play area and facility clean and tidy, including deep cleaning (disinfecting and sanitizing) between play sessions and parties, also before opening and closing.
  • Learning opening and closing procedures including coffee brewing, retail and inventory check, etc.
  • Helping guide and facilitate activities amongst children inside the play area.
  • Assist as a co-host at scheduled parties and events on occasional weekends or as-needed basis.
  • Confirm phone and online reservations.
  • Respond to guest needs, requests, and complaints.

What we are looking for who we believe will fit right in:

Someone...

  • Who is not afraid to be silly, fun and creative with our tiny customers.
  • Who can enforce our policies and procedures in the kindest, most courteous and respectful way.
  • Who has a huge imagination to be able to suggest ideas for new ways to make our space fun.
  • Who can maintain a welcoming and approachable demeanor at all times.
  • Who is efficient in using Windows.
  • Who is creative. Knowledge taking pics, videos and using social media apps such as Instagram and Facebook is a big plus

​Qualifications:

  • Ability and passion to work with children
  • Previous experience in customer service, schools, front desk service, events organization, or other related fields
  • Ability to build rapport with guests
  • Strong organizational skills
  • Excellent written and verbal communication skills
  • Previous experience with Public relations, events management and organization valued

We offer attractive compensation, growth potential, and a fun workplace environment. If you are passionate about working with children and providing exceptional customer service, we encourage you to apply.

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