Customer Service Representative

1 week ago


Fort Lauderdale, Florida, United States 5TH HQ LLC Full time

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at 5TH HQ LLC. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, and chat. Your primary goal will be to resolve customer complaints and issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communicate with customers through various channels, including phone, email, and chat.
  • Provide accurate and helpful information to customers regarding our products and services.
  • Process orders, forms, applications, and requests in a timely and efficient manner.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.

Requirements:

  • Bilingual English and Spanish language skills.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management skills.
  • Ability to multitask and prioritize tasks effectively.
  • Proactive and self-directed with a strong sense of customer service.


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