Enterprise Product Support Specialist
4 weeks ago
At Podium, we are seeking an experienced Enterprise Product Support Specialist to join our Technical Support Team. As a key member of our team, you will be responsible for providing world-class support to our largest customers, helping them to maximize the value of our platform and achieve their business goals.
Key Responsibilities:
- Provide exceptional support to our enterprise customers, troubleshooting and resolving complex technical issues related to our platform.
- Collaborate closely with our Enterprise Customer Success Managers to identify trends and opportunities for improvement, ensuring alignment with our customers' business objectives.
- Develop and maintain in-depth knowledge of our products and services, using this expertise to provide tailored solutions and recommendations to our customers.
- Work closely with our internal teams to identify and implement process improvements, driving efficiency and enhancing the customer experience.
- Contribute to the development of technical documentation and knowledge base articles, ensuring that our customers have access to the information they need to succeed.
Requirements:
- 2-3 years of experience in customer-facing roles, preferably in a SaaS business.
- Strong technical skills, including experience with SQL, Public APIs, and logging tools such as Kibana, Datadog, or Elastic Search.
- Excellent communication and problem-solving skills, with the ability to clearly explain complex technical concepts to users with varying levels of software experience.
- A proactive, entrepreneurial mindset, with a strong focus on customer satisfaction and continuous improvement.
What We Offer:
- A competitive salary of $60,000 per year.
- A dynamic and supportive work environment, with opportunities for career growth and professional development.
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan.
- A generous PTO policy, with opportunities for flexible work arrangements and remote work.
Podium is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.
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