Technical Support Specialist

1 month ago


Lehi, Utah, United States Technology Search Group, Inc. Full time
About the Job

We are seeking a highly motivated and organized Technical Support Specialist to join our team at Technology Search Group, Inc. This role will provide customer support and internal orchestration of company processes, including questions or potential issues relating to the LinkTrust Affiliate Marketing Platform.

Key Responsibilities

• Provide support services to clients through calls, emails, and chat
• Answer technical questions and review platform features
• Discuss feature requests and issues with the support team
• Meet with the support team daily to review current tickets and weekly to review KPIs and opportunities for improvement
• Help prioritize and create support projects and support the Development Team with new releases
• Quality assurance testing and create system and email release notifications for clients
• Connect with Clients to help Beta test features and update/Publish new documentation
• Help center updates, including release notes, API documentation, and liaison with the development team about client needs
• Improve workflows and processes

Requirements

• Proficient computer skills and the ability to learn new software quickly
• Excellent time management, decision-making, prioritization, and organization skills
• Great communication skills and ability to work in a team environment
• Proven technical aptitude, proven customer service aptitude, professional written & oral communication skills, and strong deductive logic, decision making & analytical skills
• High level of personal initiative and professionalism, stable internet connection of 50Mbps, and dedicated office space away from potential distractions
• College Diploma Preferred

Work Schedule

Full-Time Business Hours

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