Product Support Specialist
3 weeks ago
At Podium, we're dedicated to empowering local businesses with innovative solutions that drive growth and success. As a Product Support Specialist, you'll play a vital role in delivering exceptional customer experiences through technical support and troubleshooting.
Key Responsibilities:- Provide timely and accurate solutions to customer inquiries via chat, email, phone, and Podium tools
- Deliver a human-first experience, prioritizing empathy and understanding in every interaction
- Become an expert in Podium products, both technically and in customer use cases
- Seek opportunities to enhance customer value and satisfaction beyond simple resolutions
- Collaborate with peer teams to provide a seamless customer experience
- 2-3 years of experience providing support for multiple online software or SaaS products and/or IT experience
- Strong problem-solving abilities with a proactive and positive attitude
- Excellent verbal and written communication skills
- Ability to handle multiple tasks simultaneously and work under pressure
- The ability to balance working independently and through ambiguity while contributing to a strong team environment
- You are familiar with navigating and working with multiple support systems (ex: Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, etc)
- Technical knowledge in phone systems, VoIP, and network connectivity is a plus
- Starting at $21.63 per hour
- Hybrid working schedule - In-office (Tue/Wed/Thur) & work from home (Mon/Fri)
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
Podium is an equal opportunity employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
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