Membership Director

6 days ago


Ruther Glen, Virginia, United States Rappahannock Area YMCA Inc Full time
Job Summary:

This is an exciting opportunity to join the Rappahannock Area YMCA Inc team as a Membership Manager. The successful candidate will be responsible for fostering a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.

About the Role:

The Membership Director at the Rappahannock Area YMCA Inc will intentionally foster a culture that is inclusive, supportive, and empowering. The ideal candidate will have excellent communication and interpersonal skills, with the ability to relate effectively to diverse groups of people.

Key Responsibilities:

1. Ensure programs and services meet community needs by promoting program and membership enrollment and coordinating program registration.

2. Foster a level of service and engagement that fosters loyalty among those we serve by ensuring proper implementation of front desk procedures and reviewing and updating desk procedures as necessary.

3. Model relationship-building skills in all interactions and respond to all member and community inquiries and complaints in a timely manner.

4. Support YMCA healthy eating and physical activities standards through coaching, mentoring, and monitoring menu quality.

Requirements:

• Bachelor's degree in a related field or equivalent combination of education and experience.

• YMCA Team Leader certification preferred.

• Previous supervisory experience in customer service preferred.

• Excellent personal computer skills and experience with standard business software.

• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Work Environment & Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee frequently is required to sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. The noise level in the work environment is usually moderate.

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