Executive Director of Pickleball Operations

3 weeks ago

Glen Burnie, Maryland, United States PickleRage Full time
Job Summary

PickleRage is seeking an experienced and dynamic leader to oversee the operations of our indoor pickleball club chain. As the General Manager, you will be responsible for ensuring a high level of customer satisfaction, driving growth and success, and serving as a training resource for future general managers and franchisees.

Key Responsibilities
  • Operational Leadership: Manage day-to-day operations, including staff supervision, facility maintenance, and scheduling of events and activities.
  • Customer Service: Create a welcoming and customer-focused environment for members and guests. Address inquiries, resolve concerns, and ensure exceptional member experiences.
  • Financial Management: Develop and manage budgets, monitor financial performance, and implement cost-effective strategies to maximize revenue and profitability.
  • Marketing and Promotion: Collaborate with marketing teams to develop and execute promotional strategies, including membership drives, events, and social media campaigns.
  • Staff Management: Recruit, train, and supervise staff, including coaches, pros, and front-line personnel, to ensure a high level of service and professionalism.
  • Event Planning: Organize and oversee pickleball tournaments, leagues, clinics, and social events to engage members and attract new players.
  • Facility Maintenance: Ensure the club's facilities and equipment are well-maintained and in excellent condition.
  • Community Engagement: Foster relationships within the pickleball community, local businesses, and organizations to promote the club and the sport.
Requirements
  • Bachelor's degree in a business-related field; proven industry knowledge acceptable in lieu of degree.
  • Minimum of 3 years of General Management experience, preferably in the sports and recreation industry.
  • Strong leadership and interpersonal skills.
  • High level of energy and enthusiasm.
  • Must know how to operate off a P&L.
  • Excellent organizational and problem-solving abilities.
  • Knowledge of pickleball or willingness to learn about the sport.
  • Proficiency in Microsoft Office Suite and scheduling software.
  • Effective communication and customer service skills.

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