Service BDC Coordinator

4 weeks ago


Fairfax, Virginia, United States Sonic Automotive Full time
Job OverviewService BDC Coordinator

Deliver exceptional customer experiences by responding to service inquiries, generating appointments, and providing personalized support.



Key Responsibilities


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  • Respond to customer inquiries with professionalism and accuracy.
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  • Generate service appointments and manage lead flow.
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  • Conduct phone surveys to assess customer satisfaction.
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  • Utilize CRM software and lead management tools effectively.
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  • Compile reports and documentation on a timely basis.
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  • Perform cashier duties and other job-related tasks.
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  • Exhibit ethical behavior and provide exceptional customer service.
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Requirements


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  • Excellent verbal and written communication skills.
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  • Strong MS Office Suite computer skills.
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  • Ability to work independently and as part of a team.
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  • Ability to work in a fast-paced call center environment.
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  • Strong organizational and time management skills.
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  • Ability to read and comprehend policies and procedures.
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Why Join Our Team

At BMW Fairfax, we offer comprehensive training, competitive compensation, and unparalleled benefits. Join our team and experience the best in the automotive industry.


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