Human Resources Manager in Contact Center Operations
1 week ago
We are seeking a highly skilled Human Resources Manager to join our team at Delta Defense. As a key member of our HR department, you will play a critical role in supporting our contact center operations and driving business success.
Key Responsibilities- Coach and partner with business leaders to implement talent strategies and drive organizational change.
- Develop and maintain continuity in approach and application of company policies and procedures while ensuring compliance with federal, state, and local regulations.
- Conduct data analysis to identify root causes and propose interventions and solutions.
- Provide guidance on business unit restructuring, workforce planning, and succession planning.
- Formulate partnerships across the HR function to deliver value-added service to leaders and employees.
- Foster a culture of professional development, high performance, and integrity.
- Bachelor's degree in human resources, business, or related field or equivalent experience.
- Minimum 5 years related professional experience in human resources, with HR experience in a call center or contact center environment required.
- Self-starter with ability to react quickly and thrive in a fast-paced, dynamic environment.
- Ability to think strategically and handle difficult and complex issues.
- Experience using data to identify insights and drive action.
- Extensive knowledge of principles and practices of HR, including HR regulations and compliance.
- Skilled in employee relations with demonstrated ability to partner and influence at all levels in the business.
- Experience building and/or delivering change management and organizational development strategies preferred.
- Strong interpersonal and communication skills.
- Demonstrated critical thinking skills and ability to solve complex problems.
- 23 Days of Personal Time Off, 8 company holidays, plus paid day of volunteer service annually.
- Personal protection, fitness, and home office reimbursement program ($500 annually).
- Robust insurance coverage options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet Insurance.
- Complimentary USCCA Elite membership & store discounts.
- Nationally recognized in 2023 as a Newsweek Top 100 America's Most Loved Workplace.
- Top Workplaces USA award in 2022.
- Named on Inc. 5000 'Fastest Growing Private Companies' list 13 years in a row.
- Milwaukee Journal Sentinel 'Top Workplace' award 7 years in a row.
- Milwaukee Business Journal 'Best Place to Work' award 6 years in a row.
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