Contact Center Team Lead

1 week ago


Sugar Land, Texas, United States Texas Dow Employees Credit Union Full time
Job Summary

We are seeking a highly skilled Contact Center Manager to join our team at Texas Dow Employees Credit Union. As a Contact Center Manager, you will be responsible for leading a team of customer service representatives and ensuring that our members receive exceptional service.

Key Responsibilities
  • Lead a team of customer service representatives to ensure that our members receive exceptional service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze call center performance metrics to identify areas for improvement.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Manage and maintain accurate records and reports to track team performance and customer interactions.
Requirements
  • 12-15 direct reports
  • Financial responsibility for a budget of $
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



  • Sugar Land, Texas, United States Delta Defense Full time

    Job SummaryWe are seeking a highly skilled Human Resources Manager to join our team at Delta Defense. As a key member of our HR department, you will play a critical role in supporting our contact center operations and driving business success.Key ResponsibilitiesCoach and partner with business leaders to implement talent strategies and drive organizational...


  • Sugar Land, Texas, United States Versiti Inc. Full time

    Job Title: Team Lead Mobile Phlebotomist DriverAt Versiti Inc., we are seeking a highly skilled and experienced Team Lead Mobile Phlebotomist Driver to join our team. As a key member of our mobile phlebotomy team, you will be responsible for leading a team of phlebotomists, ensuring the timely delivery of services, and maintaining the highest level of...


  • Sugar Land, Texas, United States Catholic Health Initiatives Full time

    Job SummaryWe are seeking a highly skilled Cardiac Sonography Team Lead to join our team at St. Luke's Health–Sugar Land Hospital. As a key member of our Echo / Imaging department, you will be responsible for leading our team in the absence of the manager of operations.Key ResponsibilitiesPerform Echocardiograms, Stress Echo's, and assist in TEE's exams on...


  • Sugar Land, Texas, United States Versiti Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Mobile Phlebotomist Team Lead to join our team at Versiti Inc. This is a full-time opportunity that requires a strong background in phlebotomy, leadership, and customer service.Key ResponsibilitiesLead a team of phlebotomists and ensure the on-time delivery of workResponsible for quality assurance of...


  • Sugar Land, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza Assistant Manager Job DescriptionAs a Domino's Pizza Assistant Manager, your success is crucial to our business growth and customer satisfaction.We are seeking a skilled and motivated individual to join our team as an Assistant Manager. In this role, you will be responsible for leading a team of employees, ensuring excellent customer service,...


  • Sugar Land, Texas, United States Alera Group Full time

    {"title": "Senior Account Executive/Team Lead", "company": "Alera Group Texas", "job_summary": "We are seeking a highly skilled Senior Account Executive/Team Lead to join our Employee Benefits Team. As a key member of our team, you will be responsible for managing and servicing a book of business, assisting in the growth of this book of business, and leading...


  • Sugar Land, Texas, United States Actalent Full time

    Lead Electrical EngineerA unique opportunity to lead a team and a project for the US Military and Commercial aerospace companies in the Houston, TX area.Job SummaryWe are seeking a highly skilled Lead Electrical Engineer to direct, research, design, develop, document, and production of computer or electronic equipment. The ideal candidate will apply their...


  • Sugar Land, Texas, United States Kroger Family of Companies Full time

    Job Summary:We are seeking a highly skilled and experienced professional to join our team as a Meat Department Team Lead at Kroger Family of Companies. As a key member of our team, you will be responsible for creating outstanding customer experiences through exceptional service and maintaining a safe, clean, and fresh environment that encourages our...


  • Sugar Land, Texas, United States Versiti Inc Full time

    Job SummaryVersiti Inc is seeking a highly skilled and experienced Team Lead Mobile Phlebotomist to join our team. As a Team Lead, you will be responsible for leading a team of phlebotomists in the collection of blood donations at various locations. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as...


  • Sugar Land, Texas, United States Office Pride Full time

    Job SummaryWe are seeking a highly motivated and organized Commercial Cleaning Team Leader to join our team at Office Pride. As a key member of our operations team, you will be responsible for managing and performing all cleaning functions, overseeing projects, and supervising the day-to-day performance of cleaning staff to ensure the job is done according...


  • Sugar Land, Texas, United States Office Pride Full time

    Job SummaryA Team Leader is responsible for overseeing and performing all cleaning functions, ensuring the job is done according to Office Pride Standards. This role involves managing projects, tasks, and supervising cleaning staff to maintain high-quality service delivery.Key ResponsibilitiesOversee the cleaning of assigned facilities on a nightly/regular...


  • Sugar Land, Texas, United States Froedtert Hospital Full time

    Cancer Center Technician Job SummaryThe Cancer Center Technician is a vital member of the patient-centered cancer healthcare team. This individual, under the direction and supervision of a Registered Nurse, provides delegated age-appropriate care in a culturally and ethnically sensitive manner.Key Responsibilities:Assist with tasks outlined in the clinical...


  • Sugar Land, Texas, United States Sam's Club Full time

    Job SummaryWe are seeking a highly skilled and motivated Tire Center Associate to join our team at Sam's Club. As a Tire Center Associate, you will play a critical role in providing exceptional customer service and ensuring the safe and efficient operation of our tire and battery center.Key ResponsibilitiesBe a Team Player: Collaborate with colleagues to...


  • Sugar Land, Texas, United States The Crash Team - The Galvan Law Firm Full time

    Job Title: Office ManagerWe are seeking an experienced Office Manager to join our team at The Crash Team - The Galvan Law Firm. The successful candidate will be responsible for managing the day-to-day operations of the office, ensuring that all administrative tasks are completed efficiently and effectively.Key Responsibilities:Foster a positive and...


  • Sugar Land, Texas, United States Houston Methodist Sugar Land Hospital Full time

    Job SummaryWe are seeking a highly skilled and experienced Surgical Technologist Lead to join our team at Houston Methodist Sugar Land Hospital. As a key member of our surgical team, you will be responsible for providing exceptional patient care and supporting the delivery of safe and efficient surgical procedures.Key ResponsibilitiesProvide clinical...


  • Sugar Land, Texas, United States Froedtert Hospital Full time

    About the RoleWe are seeking a skilled Cancer Center Technician to join our team at Froedtert Hospital. As a key member of our patient-centered cancer healthcare team, you will provide essential care to patients under the direction of a Registered Nurse.ResponsibilitiesAssist with tasks outlined in the clinical competency assessment related to vital signs,...


  • Sugar Land, Texas, United States Metalcraft of Mayville Full time

    Job Title: Machine Center OperatorWe are seeking a skilled Machine Center Operator to join our team at Metalcraft of Mayville. As a Machine Center Operator, you will be responsible for operating computer numerical control (CNC) machines to produce high-quality machined parts.Key Responsibilities:Verify settings by measuring positions, first-run parts, and...


  • Sugar Land, Texas, United States Memorial Hermann Health System Full time

    Job SummaryAt Memorial Hermann Health System, we are dedicated to delivering high-quality, patient-centered care in a compassionate and efficient manner. As a Paramedic in our Emergency Center, you will play a vital role in providing medical and surgical care to patients in a fast-paced and dynamic environment.Key ResponsibilitiesAssist Registered Nurses in...


  • Sugar Land, Texas, United States Froedtert Hospital Full time

    About the OpportunityWe are seeking a Primary Care Physician to join our team at Froedtert West Bend Health Center in West Bend, WI. As a valued member of our healthcare community, you will have the opportunity to provide excellent patient care in a dynamic and collaborative environment.Key ResponsibilitiesProvide primary care services to patients in a...

  • Operating Room Nurse

    1 month ago


    Sugar Land, Texas, United States Surgicare of Sugar Land Full time

    Job SummaryWe are seeking a highly skilled and experienced Operating Room Nurse to join our team at Surgicare of Sugar Land. As a key member of our surgical services team, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our ambulatory surgery center.Key ResponsibilitiesOversee the instrument and equipment...