Client Service Representative

4 weeks ago


Rancho Santa Fe, California, United States Helen Woodward Animal Center Full time
Job Description

POSITION: Client Service Representative (CSR - Adoptions)

Hours: Part Time (Various days and hours, including weekends and holidays)

Hourly Pay Rate: $18/hr

The Helen Woodward Animal Center is a global organization that helps companion animals find their forever homes. As a Client Service Representative in the Adoptions department, you will provide high quality customer service to adoptions department clients and visitors. This role involves counseling prospective adoptive families, visitors, and clients who are looking to relinquish their pets in accordance with Center policies and procedures.

Working as a Client Service Representative in Adoptions, you will enjoy the company-wide culture of appreciation, support from supervisors and management in a positive, healthy work environment, and opportunities for advancement. You will be part of an organization that sets the bar for ensuring quality customer service and a high level of animal welfare.

WORK CONDITIONS: 90% of this job is conducted indoors under office conditions and 10% is conducted outdoors. This environment involves close contact with animals and dander. Helen Woodward Animal Center is a smoke-free environment.

Key Responsibilities:

  • Counsel prospective adoptive families and visitors
  • Counsel clients who are looking to relinquish their pets
  • Provide high quality customer service
  • Work in a fast-paced environment

Requirements:

  • Strong interpersonal and customer service skills
  • Positive attitude and high degree of professionalism
  • Ability to multitask and demonstrate sound judgment
  • Patience, solution-focused thinking, clear communication, and emotional intelligence


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