Client Service Representative
3 days ago
As a Client Service Representative with Maximus, you will conduct face-to-face outreach and enrollment services to beneficiaries in a group and individual presentations. You will present Managed Care Options to beneficiaries and assist them in using their healthcare plans. Additionally, you will assist management with the training and guidance of new Enrollment Service Representative staff, maintain positive relationships with county staff, community groups, and HCO clients, and conduct ongoing training of HCO programs to county staff. Ability to travel throughout the county and surrounding counties as needed, in a dependable and punctual manner.
Key Responsibilities- Conduct face-to-face outreach and enrollment services to beneficiaries in a group and individual presentations.
- Present Managed Care Options to beneficiaries and assist them in using their healthcare plans.
- Assist beneficiaries in the enrollment/dis-enrollment process.
- Assist other Enrollment Service Representatives with daily management duties.
- Assist management with the training and guidance of new Enrollment Service Representative staff.
- Maintain positive relationships with county staff, community groups, and HCO clients, and conduct ongoing training of HCO programs to county staff.
- Perform data entry for enrollment/dis-enrollments, as needed.
- Transmit enrollment/dis-enrollment data to central processing facility operations in accordance with HCO policies and procedures.
- Assist beneficiaries with medical exemptions and waiver inquiries.
- Provide beneficiaries with status of enrollment/dis-enrollment, medical exemptions, and waivers.
- Document daily activity accurately in Customer Relationship Management Database.
- Review knowledge base content for accuracy and make recommendations for improvement.
- Adhere to established procedures, perform self-checking, and pay attention to detail in the performance at work.
- Meet Field Operations minimum performance standards.
- Notify management in a timely manner of any problems with procedural compliance using established processes.
- Report observed quality problems and deficiencies in a timely manner.
- Make recommendations to management for improving the quality and efficiency of work.
- Meet Production and Quality Assistance goals as defined for this position.
- Ability to work any and all assigned offices as directed by management.
- Ability to attend and promote the program during community events and health fairs as needed.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by management.
- High School diploma, GED, or equivalent certification.
- Knowledge of the community to be served.
- Computer literacy.
- Ability to work with MS Office (Excel, Word, PowerPoint).
- Ability to quickly learn new software programs.
- Type 20+ wpm.
- Ability to travel throughout the county in a dependable and punctual manner.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to successfully execute many complex tasks simultaneously.
- Ability to work as a team member, as well as independently.
- Fluency in threshold languages, including reading and writing ability.
Preferred qualifications include six months of human services experience dealing with the public, presentation and/or public speaking experience, experience working with low-income and diverse populations, and the ability to present information and materials interactively and in a culturally and linguistically competent manner.
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