Client Service Representative

3 days ago

Rancho Cordova, California, United States Demo - Maximus Full time
Job Summary

As a Client Service Representative with Maximus, you will conduct face-to-face outreach and enrollment services to beneficiaries in a group and individual presentations. You will present Managed Care Options to beneficiaries and assist them in using their healthcare plans. Additionally, you will assist management with the training and guidance of new Enrollment Service Representative staff, maintain positive relationships with county staff, community groups, and HCO clients, and conduct ongoing training of HCO programs to county staff. Ability to travel throughout the county and surrounding counties as needed, in a dependable and punctual manner.

Key Responsibilities
  • Conduct face-to-face outreach and enrollment services to beneficiaries in a group and individual presentations.
  • Present Managed Care Options to beneficiaries and assist them in using their healthcare plans.
  • Assist beneficiaries in the enrollment/dis-enrollment process.
  • Assist other Enrollment Service Representatives with daily management duties.
  • Assist management with the training and guidance of new Enrollment Service Representative staff.
  • Maintain positive relationships with county staff, community groups, and HCO clients, and conduct ongoing training of HCO programs to county staff.
  • Perform data entry for enrollment/dis-enrollments, as needed.
  • Transmit enrollment/dis-enrollment data to central processing facility operations in accordance with HCO policies and procedures.
  • Assist beneficiaries with medical exemptions and waiver inquiries.
  • Provide beneficiaries with status of enrollment/dis-enrollment, medical exemptions, and waivers.
  • Document daily activity accurately in Customer Relationship Management Database.
  • Review knowledge base content for accuracy and make recommendations for improvement.
  • Adhere to established procedures, perform self-checking, and pay attention to detail in the performance at work.
  • Meet Field Operations minimum performance standards.
  • Notify management in a timely manner of any problems with procedural compliance using established processes.
  • Report observed quality problems and deficiencies in a timely manner.
  • Make recommendations to management for improving the quality and efficiency of work.
  • Meet Production and Quality Assistance goals as defined for this position.
  • Ability to work any and all assigned offices as directed by management.
  • Ability to attend and promote the program during community events and health fairs as needed.
  • Meet all standards established for this position as outlined in the attached performance criteria.
  • Perform other duties as may be assigned by management.
Requirements
  • High School diploma, GED, or equivalent certification.
  • Knowledge of the community to be served.
  • Computer literacy.
  • Ability to work with MS Office (Excel, Word, PowerPoint).
  • Ability to quickly learn new software programs.
  • Type 20+ wpm.
  • Ability to travel throughout the county in a dependable and punctual manner.
  • Excellent organizational, interpersonal, written, and verbal communication skills.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
  • Ability to successfully execute many complex tasks simultaneously.
  • Ability to work as a team member, as well as independently.
  • Fluency in threshold languages, including reading and writing ability.

Preferred qualifications include six months of human services experience dealing with the public, presentation and/or public speaking experience, experience working with low-income and diverse populations, and the ability to present information and materials interactively and in a culturally and linguistically competent manner.

  • Client Services Representative

    4 weeks ago

    Rancho Cordova, California, United States Service Champions Full time

    Job Title: Client Services RepresentativeWe are seeking a highly skilled Client Services Representative to join our team at Service Champions. As a Client Services Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Respond to client inquiries and...

  • Client Services Representative

    5 days ago

    Rancho Cordova, California, United States Service Champions Full time

    Job Title: Client Services RepresentativeWe are seeking a highly skilled Client Services Representative to join our team at Service Champions. As a Client Services Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Receive and respond to...

  • Client Services Liaison

    1 day ago

    Rancho Cordova, California, United States Service Champions Full time

    Job Title: Client Services RepresentativeWe are seeking a highly skilled and motivated Client Services Representative to join our team at Service Champions. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key...

  • Client Service Representative

    4 weeks ago

    Rancho Cordova, California, United States Demo - Maximus Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Client Service Representative to join our team. As a Client Service Representative, you will be responsible for conducting face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations. You will present Managed Care Options to beneficiaries and...

  • Client Service Representative

    5 days ago

    Rancho Cordova, California, United States Demo - Maximus Full time

    Job SummaryAs a Client Service Representative, you will conduct face-to-face outreach and enrollment broker services to beneficiaries in group and individual presentations. You will present Managed Care Options to beneficiaries and assist them in using their healthcare plans. Additionally, you will assist management with the training and guidance of new...

  • Client Service Representative

    1 month ago

    Rancho Cordova, California, United States Demo - Maximus Full time

    Job SummaryAs a Client Service Representative with Maximus, you will play a critical role in conducting face-to-face outreach and enrollment broker services to beneficiaries in group and individual presentations. You will present Managed Care Options to beneficiaries and assist them in using their healthcare plans. Additionally, you will assist management...

  • Client Service Representative

    2 weeks ago

    Rancho Cordova, California, United States Demo - Maximus Full time

    Job SummaryConducts face-to-face outreach and enrollment services to beneficiaries in a group and individual presentations. Presents Managed Care Options to beneficiaries and assists them in using their healthcare plans. Assists management with the training/guidance of new Enrollment Service Representative staff. Maintain positive relationships with the...

  • Customer Service Representative

    3 days ago

    Rancho Cordova, California, United States Pacific Staffing Employment Specialist Full time

    We are seeking a Customer Service Representative to join our team at Pacific Staffing Employment Specialist. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients. This is a contract to hire opportunity with a collaborative work atmosphere and generous employee benefits once hired. Key...

  • Customer Service Representative

    1 month ago

    Rancho Cordova, California, United States Jones Lange Lasalle, Inc. Full time

    Job Summary:The Customer Service Representative will be responsible for delivering exceptional client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client-facing role provides a unique opportunity to work in a fast-paced environment, providing Receptionist, Operations,...

  • Customer Service Representative

    4 weeks ago

    Rancho Cordova, California, United States ACERTUS Full time

    Job Title: Customer Service RepresentativeACERTUS is seeking a highly skilled Customer Service Representative to join our Repossession team. As a key member of our team, you will be responsible for maintaining vendor relationships, assigning follow-up tasks, and ensuring compliance with company policies and state and federal regulations.Key...

  • Customer Service Representative

    4 weeks ago

    Rancho Cordova, California, United States IAA Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at IAA, an RB Global, Inc. company. As a Customer Service Representative, you will play a critical role in providing exceptional customer experiences to our clients.Key ResponsibilitiesProvide customer support through various channels, including phone, email, and...

  • Cantonese Customer Service Representative

    4 days ago

    Rancho Cordova, California, United States Manpower Group Inc. Full time

    Job Title:Cantonese Customer Service RepresentativeJob Summary:We are seeking a highly skilled Cantonese Customer Service Representative to join our team. As a key member of our Healthcare Options Department, you will be responsible for assisting California residents enroll in health care programs.Key Responsibilities:Assist California residents in enrolling...

  • Customer Service Representative

    1 month ago

    Rancho Cordova, California, United States MMC Group Full time

    Job Summary:The MMC Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our contact center, you will be responsible for interacting with customers to provide information and resolve inquiries regarding our programs and services.Key Responsibilities:Respond to customer inquiries via phone, IVR, or web...

  • Customer Service Representative

    4 weeks ago

    Rancho Cordova, California, United States Jd Snead - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in providing exceptional customer service and support to our clients.ResponsibilitiesEstablish and maintain strong relationships with customers, providing...

  • Customer Service Representative I

    1 day ago

    Rancho Cordova, California, United States IAA Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at IAA. As a Customer Service Representative, you will play a vital role in providing excellent customer service to our clients and customers.Key ResponsibilitiesProvide customer support services through various channels, including phone, email, and in-person...

  • Customer Service Representative

    2 weeks ago

    Rancho Cordova, California, United States ACERTUS Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our Repossession team at ACERTUS. As a key member of our team, you will be responsible for maintaining vendor relationships, assigning follow-up tasks, and ensuring compliance with state and federal regulations.Key ResponsibilitiesOrganize and manage...

  • Customer Service Representative

    4 weeks ago

    Rancho Cordova, California, United States Pro-Active Pest Control Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Pro Active Pest Control. As a key member of our customer service team, you will play a vital role in providing exceptional service to our customers, resolving their pest control issues, and ensuring their complete...

  • Customer Service Representative

    4 days ago

    Rancho Cordova, California, United States EVERBRITE INC Full time

    {"h1": "Customer Service Representative Job Description", "p": "At Everbrite Inc., we are known for our exceptional customer service. We take pride in the level of education, technical assistance, and care we provide to our customers. If you enjoy learning new things, helping people problem solve, have great customer service and writing skills - we want you...

  • Customer Service Representative

    24 hours ago

    Rancho Cordova, California, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul, providing exceptional service to our customers. Your primary responsibility will be to assist customers with U-Haul products and services, ensuring a positive experience for each...

  • Customer Service Representative

    4 days ago

    Rancho Cordova, California, United States Amerifleet Transportation, Inc. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our Repossession team. As a key member of our team, you will be responsible for maintaining vendor relationships, processing assignments, and ensuring compliance with company policies and regulations.Key ResponsibilitiesManage and maintain accurate...