Client Services Director
20 hours ago
At JANUS et Cie, we are seeking a highly skilled Client Services Manager to join our team. As a key member of our Client Services department, you will be responsible for overseeing the success of our client relationships and ensuring that our team members are equipped to deliver exceptional service.
Key Responsibilities:- Lead a team of 10+ Client Service Representatives, providing coaching, direction, and development opportunities to ensure their success.
- Develop and implement data-driven goals and strategies to drive business growth and improve client satisfaction.
- Collaborate with Sales Partners to identify areas of opportunity and develop solutions to drive business results.
- Manage key client accounts, building trust and relationships through successful order completion and exceptional service.
- Drive process improvements and identify areas for growth, working closely with the leadership team to implement changes.
- Monitor and track SLAs and Quality, ensuring that our team is meeting or exceeding client expectations.
- Develop and maintain strong relationships with leadership and other department heads to ensure seamless communication and collaboration.
- Provide coaching and development opportunities to team members, ensuring that they have the skills and knowledge needed to succeed in their roles.
- Bachelor's Degree or relevant work experience.
- Five years minimum of customer service management experience.
- Two years' experience within the A&D industry or similar experience. Manufacturing or dealership background a plus.
- Excellent verbal, writing, and editing skills.
- Excellent time-management and ability to juggle multiple projects simultaneously.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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Client Services Director
1 day ago
Santa Fe Springs, California, United States JANUS et Cie Full timeJob Title: Client Services ManagerAt JANUS et Cie, we are seeking a highly skilled and experienced Client Services Manager to join our team. As a key member of our Client Services department, you will be responsible for overseeing the success of our client relationships and ensuring that our clients receive exceptional service.Key Responsibilities:Lead a...
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Client Services Director
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Santa Fe Springs, California, United States JANUS et Cie Full timeJob Title: Client Services ManagerAt JANUS et Cie, we are seeking a highly skilled Client Services Manager to join our team. As a key member of our Client Services department, you will be responsible for overseeing the success of our client relationships and ensuring that our team members are equipped to deliver exceptional service.Key Responsibilities:Lead...
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Client Services Director
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