Customer Loyalty Strategist

3 weeks ago


Wausau, Wisconsin, United States David J Cooper Agency Inc. Full time
Customer Loyalty Specialist

At David J Cooper Agency Inc., we're seeking a skilled Customer Loyalty Specialist to join our team. As a key member of our agency, you'll play a vital role in building and maintaining strong relationships with our customers.

Key Responsibilities:

  • Develop and implement customer loyalty initiatives to drive retention and growth
  • Collaborate with the agency owner to establish and monitor customer satisfaction metrics
  • Identify and communicate cross-selling opportunities to enhance customer value
  • Design and execute loyalty social media content to engage customers
  • Ensure seamless onboarding and transfer processes for new and existing customers

Requirements:

  • Proven customer service experience with a focus on retention and growth
  • Excellent communication and coaching skills
  • Proficiency in PC software applications, including Microsoft Office Suites and Internet Explorer
  • Ability to analyze metrics and drive data-driven decisions

About Us:

David J Cooper Agency Inc. is a dynamic and customer-focused agency dedicated to delivering exceptional service and results. As a Customer Loyalty Specialist, you'll have the opportunity to make a meaningful impact on our customers' experiences and contribute to the agency's continued success.



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