Customer Service Representative

1 week ago

Wausau, Wisconsin, United States Fleet Farm Full time
Customer Service Team Member Job Description

Fleet Farm is seeking a Customer Service Team Member to provide exceptional customer experiences in our stores. As a key member of our team, you will be responsible for delivering a friendly and efficient check-out experience, handling customer exchanges, returns, and complaints, and serving as a cashier resource.

Key Responsibilities:
  • Provide customers with a quick and efficient check-out experience by operating the cash register and scanner to itemize and total customer's purchase and bag merchandise.
  • Handle customer exchanges, returns, and complaints effectively, ensuring a positive outcome for the customer.
  • Serve as a cashier resource by assisting with transactions, resolving discrepancies, and troubleshooting cash register and tender issues.
  • Engage customers in a friendly manner, including greeting with a smile and creating a pleasant interaction throughout the entire transaction.
  • Process and handle monetary transactions, including cash, check, gift card, credit/debit card, etc.
  • Extend offers for the Extended Protection Policy to qualifying items.
  • Effectively communicate with Manager on Duty and/or merchandise teams in regards to out of stock products at the checkout lanes and front entrances.
  • Remain knowledgeable about the store for customer questions.
  • Restock items efficiently and accurately, ensuring assigned area is always presentable.
  • Deliver an outstanding shopping experience for customers.
  • Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
Requirements and Education:
  • High School Diploma or GED preferred.
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
  • Knowledge of basic cash handling procedures, including simple math.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law.

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