Salesforce Business Process Analyst

6 days ago


Basking Ridge, New Jersey, United States Affinity Federal Credit Union Full time
Job Description

Job Summary

Affinity Federal Credit Union is seeking a highly skilled Salesforce Business Analyst to join our team. As a Senior Salesforce Business Analyst, you will play a critical role in improving and accelerating our efforts to simplify and modernize our Salesforce platforms to provide exceptional customer/member relationship management capabilities to our member-facing colleagues.

Key Responsibilities

  • Business Analysis: Perform business analysis and requirements engineering activities as described by industry-standards such as the Business Analysis Body of Knowledge (BA-BOK), the Systems Engineering Body of Knowledge (SE-BOK), and the Software Engineering Body of Knowledge (SWE-BOK).
  • Requirements Engineering: Elicitation (e.g., Brainstorming, interviewing), Definition (e.g., epics, user stories, use cases, business requirement specification), Analysis (e.g., value stream mapping, business process modeling, data modeling, gap analysis), and Change control (e.g., dependency and traceability matrices).
  • Process Improvement: Identify gaps and areas of improvement in current business processes and data usage documents, and obtain stakeholder sign-off for current and future states.
  • Collaboration: Influence collaboration among all departments when cross-functional dependencies exist for business processes and procedures that need to be changed.
  • Requirements Documentation: Define and develop Business Requirements Documents, Use Cases, Epics, User Stories with clear Acceptance Criteria related to required changes to business systems based on alignment with product roadmap.
  • Data and Analytics: Define the data, business intelligence, analytics and reporting requirements for all business areas relying on customer/member relationship management information in Salesforce.
  • Communication: Coordinate communication for escalations and facilitate resolution of risks, issues, and changes related to the Roadmap, Backlog, Epics, and User Stories.

Requirements

  • Education: Bachelor's Degree in computer science, information systems, business administration or other related field or equivalent work experience.
  • Experience: 5+ years financial service experience, preferably at a credit union, focusing on improving customer/member relationship management business processes and data availability leveraging the Salesforce platform.
  • Skills: Salesforce Administrator Certification, Product Management Best Practices Knowledge, Experience working in an Agile environment, Experience with Atlassian (Jira and Confluence), MS Office (Word, Excel, Access, and PowerPoint), and Visio.

What We Offer

  • Total Rewards Package: Competitive pay, target incentive, full medical / dental / prescription coverage, 401(k) plan, profit sharing, and generous paid time off.
  • Professional Development: Extensive educational and developmental opportunities, and access to our formal Tuition Assistance Program.


  • Basking Ridge, New Jersey, United States Affinity Federal Credit Union Full time

    Job DescriptionJob SummaryAffinity Federal Credit Union is seeking a highly skilled Salesforce Business Analyst to join our team. As a Senior Salesforce Business Analyst, you will play a critical role in improving and accelerating our efforts to simplify and modernize our Salesforce platforms to provide exceptional customer/member relationship management...


  • Basking Ridge, New Jersey, United States Affinity Federal Credit Union Full time

    Job OverviewAffinity is on the lookout for a Lead Business Analyst to enhance and expedite our initiatives aimed at streamlining and modernizing our Salesforce systems, ensuring outstanding customer/member relationship management capabilities for our member-facing teams.The Lead Business Analyst will engage in business analysis and requirements engineering...


  • Basking Ridge, New Jersey, United States Affinity Federal Credit Union Full time

    Job OverviewAs a Salesforce System Administrator at Affinity Federal Credit Union, you will play a pivotal role in our team, ensuring the effective delivery and upkeep of a premier CRM platform. Your responsibilities will encompass the configuration, design, testing, and user support of Salesforce.The Salesforce System Administrator will work closely with...


  • Basking Ridge, New Jersey, United States iCST Full time

    Position: Healthcare Business Analyst with Japanese ProficiencyLocation: Basking Ridge, NJOverview:Our client is in search of a skilled Business Analyst with a background in Healthcare and Pharmaceutical sectors, particularly in clinical trial systems. This is an onsite contract position based in Basking Ridge, NJ.Key Responsibilities:Utilize expertise in...


  • Basking Ridge, New Jersey, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Business Systems Analyst to join our team at Insight Global. As a Business Systems Analyst, you will play a critical role in supporting the delivery of GxP validated global business systems serving cross-functional stakeholders.Key ResponsibilitiesPartner with business stakeholders to architect and implement...


  • Basking Ridge, New Jersey, United States Centraprise Full time

    Position: Clinical Trial Management System Business Analyst (Japanese Language Proficiency Required)Location: Remote (with potential for on-site collaboration)Contract Type: Long-Term EngagementOverview:Essential Skills: Proficient in Japanese (Reading, Writing, Speaking)Core Competencies: Certification in Japanese language alongside IT...


  • Basking Ridge, New Jersey, United States Wipro Full time

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a premier technology services and consulting firm dedicated to crafting innovative solutions that tackle our clients' most intricate digital transformation challenges. We harness our extensive range of capabilities in consulting, design, engineering, operations, and emerging technologies to assist clients...


  • Basking Ridge, New Jersey, United States Wipro Full time

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a premier technology services and consulting firm dedicated to crafting innovative solutions that meet the intricate digital transformation demands of our clients. We utilize our comprehensive suite of capabilities in consulting, design, engineering, operations, and emerging technologies to assist clients...


  • Basking Ridge, New Jersey, United States E-Solutions INC Full time

    Job OverviewPosition Title: Japanese Clinical Trial Management System Business AnalystLocation: Remote with occasional office presence required for collaborative discussions.Role Summary: We are seeking a skilled professional with a robust understanding of clinical trial systems within the healthcare and pharmaceutical sectors. The ideal candidate will...


  • Basking Ridge, New Jersey, United States Verizon Full time

    Join VerizonVerizon stands as a premier provider of technology and communication solutions, reshaping global connectivity. We are a collaborative network that spans the globe, working diligently behind the scenes. We believe that listening is the cornerstone of learning. In both challenging and celebratory times, we unite to uplift our communities and strive...


  • Basking Ridge, New Jersey, United States Affinity Federal Credit Union Full time

    Affinity Federal Credit Union is on the lookout for an experienced Senior Commercial Credit Analyst to enhance our Commercial Lending division. The successful applicant will possess a robust expertise in assessing credit risk for commercial loans and real estate clients.Key Responsibilities:Evaluate and make sound decisions on loan applicationsSupport and...


  • Basking Ridge, New Jersey, United States Affinity Federal Credit Union Full time

    Affinity Federal Credit Union is on the lookout for a proficient Senior Commercial Credit Analyst to enhance our Commercial Lending division. The successful applicant will possess a robust background in assessing credit risk for commercial loans and real estate clients.Key Responsibilities:Evaluate and make sound decisions on loan applicationsProvide...


  • Basking Ridge, New Jersey, United States International Staff Consulting Full time

    Job SummaryWe are seeking a highly skilled Chief Scientist to lead the development and implementation of new signal-processing algorithms for wireless systems.Key ResponsibilitiesDesign, architect, model, and implement systems for RF applicationsLead team members to plan, implement, and interpret results from internal and external test activitiesWrite design...


  • Basking Ridge, New Jersey, United States Daiichi Sankyo, Inc. Full time

    About Daiichi Sankyo GroupDaiichi Sankyo Group has a long-standing commitment to pioneering pharmaceutical solutions aimed at enhancing healthcare standards and addressing diverse, unmet medical needs globally. With over a century of scientific excellence and a footprint in more than 20 countries, our organization, supported by 16,000 dedicated...


  • Basking Ridge, New Jersey, United States Daiichi Sankyo, Inc. Full time

    **Legacy of Innovation**Daiichi Sankyo Group is committed to the development and distribution of groundbreaking pharmaceutical solutions aimed at enhancing healthcare standards and addressing diverse, unmet medical needs worldwide through our exceptional scientific and technological capabilities. With over a century of scientific knowledge and a presence in...

  • Area Business Leader

    2 weeks ago


    Basking Ridge, New Jersey, United States Reproductive Medicine Associates (RMA Network) Full time

    At Reproductive Medicine Associates (RMA Network), we are dedicated to transforming lives through our exceptional services in reproductive healthcare. Are you a visionary leader with a passion for fostering a thriving team environment that prioritizes outstanding patient care?The Director of Regional Operations is responsible for providing strategic...


  • Basking Ridge, New Jersey, United States Daiichi Sankyo, Inc. Full time

    Legacy of InnovationDaiichi Sankyo Group is committed to developing and delivering innovative pharmaceutical solutions that enhance healthcare standards and address diverse, unmet medical needs globally through our advanced scientific capabilities. With over a century of expertise and a presence in more than 20 countries, Daiichi Sankyo and its 16,000...


  • Basking Ridge, New Jersey, United States Verizon Full time

    About the RoleAs a Tax Intern at Verizon, you will have the opportunity to work on a variety of projects that will help you develop your skills and knowledge in tax compliance, product development, and business operations.Key ResponsibilitiesParticipate in multi-jurisdiction tax compliance, including Federal, State, Local, and International taxes.Support...


  • Basking Ridge, New Jersey, United States Verizon Communications, Inc. Full time

    Position OverviewVerizon Communications, Inc. is recognized as a premier provider of technology and communication solutions, reshaping global connectivity.As a pivotal member of our team, you will oversee critical aspects of Enterprise Risk Management and Business Intelligence. Your role will involve:Implementing strategic initiatives to enhance risk...


  • Basking Ridge, New Jersey, United States Daiichi Sankyo Full time

    Join a Legacy of Innovation 110 Years and CountingDaiichi Sankyo Group is dedicated to the creation and supply of innovative pharmaceutical therapies to improve standards of care and address diversified, unmet medical needs of people globally by leveraging our world-class science and technology. With more than 100 years of scientific expertise and a presence...