Customer Success Manager
2 days ago
We are seeking a highly motivated and experienced Customer Success Manager to join our team at Keeper Security, Inc. As a Customer Success Manager, you will be responsible for driving revenue growth and customer satisfaction through proactive account management, strategic planning, and exceptional customer service.
Key Responsibilities:- Develop and execute account plans to drive revenue growth and customer satisfaction
- Build and maintain strong relationships with customers, including C-level executives and IT teams
- Provide technical expertise and support to customers, including implementation, onboarding, and troubleshooting
- Identify and pursue new business opportunities within existing customer accounts
- Collaborate with cross-functional teams to ensure seamless customer experience
- Monitor and analyze customer data to identify trends and areas for improvement
- 1+ years of experience in account management or customer success roles
- Strong technical knowledge of software integrations, implementation, onboarding, and support
- Excellent communication and interpersonal skills, with ability to work with C-level executives and IT teams
- Proven track record of driving revenue growth and customer satisfaction
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with company match
- Generous PTO plan and paid holidays
- Opportunities for professional growth and development
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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