Head of Customer Success

2 weeks ago


Chicago, Illinois, United States AccuLynx Full time
Customer Success Leader Wanted

AccuLynx, a leading SaaS provider of CRM/project management software for roofing contractors, is seeking a highly motivated and experienced Customer Success Leader to lead our customer success team.

Key Responsibilities:
  • Lead and manage the customer success team, providing guidance, mentorship, and support to ensure team members excel in their roles.
  • Develop and implement customer success strategies and initiatives to drive customer satisfaction, retention, and expansion.
  • Establish and maintain strong relationships with key customers, serving as their primary point of contact and advocate within the company.
  • Collaborate cross-functionally with sales, marketing, product development, and other teams to align customer success efforts with overall business objectives.
  • Analyze customer data and feedback to identify trends, opportunities, and areas for improvement, and leverage insights to enhance the customer experience.
  • Develop and maintain a deep understanding of our products/services, industry trends, and competitive landscape to effectively address customer needs and challenges.
  • Monitor and track key performance metrics related to customer success, such as customer satisfaction scores, retention rates, and upsell/cross-sell opportunities.
Requirements:
  • Bachelor's degree in business, marketing, or a related field; advanced degree preferred.
  • Proven experience, 7 years in a customer success or account management role, with at least 3 years of experience in a leadership or management capacity.
  • Demonstrated success in driving customer satisfaction, retention, and revenue growth.
  • Strong interpersonal and communication skills, with the ability to effectively engage and build rapport with customers at all levels of an organization.
  • Strategic thinker with the ability to develop and execute customer success initiatives that align with business objectives.
  • Analytical mindset with the ability to interpret data and derive actionable insights to improve the customer experience.
  • Excellent leadership and team management skills, with the ability to motivate and inspire team members to achieve their goals.

AccuLynx offers a dynamic and fast-paced work environment, with opportunities for professional growth and development. If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply.



  • Chicago, Illinois, United States Choco Full time

    Job Title: Head of Customer SuccessChoco is a leading provider of AI-focused software solutions for the global food system. We are seeking an experienced Head of Customer Success to join our team in Berlin, Germany.About the Role:The Head of Customer Success will be responsible for leading our Customer Success team, including Customer Success Managers and...


  • Chicago, Illinois, United States Choco Communications GmbH Full time

    Job Title: Head of Customer SuccessChoco Communications GmbH is seeking a seasoned professional to lead our Customer Success team. As the Head of Customer Success, you will be responsible for driving customer satisfaction, retention, and growth by developing and implementing strategies that enhance the customer experience and accelerate the utility of...


  • Chicago, Illinois, United States Choco Communications GmbH Full time

    {"h1": "Head of Customer Success", "p": "At Choco Communications GmbH, we're on a mission to revolutionize the food industry by optimizing the way food is sold, ordered, distributed, and financed. Our AI-powered software connects distributors with their customers to operate waste-free and efficiently. As the Head of Customer Success, you'll be responsible...


  • Chicago, Illinois, United States Choco Full time

    Job Summary:The Head of Customer Success will be responsible for leading the Customer Success team, including Customer Success Managers and Implementation Managers. This role will focus on driving customer satisfaction, retention, and growth by developing and implementing strategies that enhance the customer experience and accelerate the utility of Choco.Key...


  • Chicago, Illinois, United States Choco Communications GmbH Full time

    Job Title: Head of Customer SuccessAt Choco Communications GmbH, we're on a mission to revolutionize the food industry by optimizing the way food is sold, ordered, distributed, and financed. Our AI-powered software connects distributors with their customers to operate waste-free and efficiently. We're seeking a seasoned professional to lead our Customer...


  • Chicago, Illinois, United States Promote Project Full time

    Job Title: Head of Institutional Customer SuccessWe are seeking a highly experienced and results-driven Head of Institutional Customer Success to lead our institutional customer success division and drive the growth of our institutional business. The ideal candidate will have a proven track record of success in leading customer-facing organizations in a B2B...


  • Chicago, Illinois, United States AccuLynx Full time

    Job Title: Head of Customer SuccessAccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. We are seeking a highly motivated and experienced Head of Customer Success to lead our customer success team.Job DescriptionWe are looking for a strategic thinker who can develop and execute customer success initiatives that...


  • Chicago, Illinois, United States AccuLynx Full time

    Customer Success Leader WantedAccuLynx, a leading SaaS provider of CRM/project management software for roofing contractors, is seeking a highly motivated and experienced Customer Success Leader to lead our customer success team.Key Responsibilities:Lead and manage the customer success team, providing guidance, mentorship, and support to ensure team members...


  • Chicago, Illinois, United States AccuLynx Full time

    Customer Success Leader Wanted at AccuLynxAccuLynx, a leading SaaS provider of CRM/project management software for roofing contractors, is seeking a seasoned Customer Success Leader to drive customer satisfaction, retention, and growth.Key Responsibilities:Lead and manage a high-performing customer success team, providing guidance, mentorship, and support to...


  • Chicago, Illinois, United States HALO Branded Solutions Full time

    Unlock Customer Success at HaloHalo Branded Solutions is seeking a seasoned Customer Success Leader to drive growth and retention for our customers. As a key member of our team, you will be responsible for developing and executing a customer success strategy that fosters long-term partnerships and delivers exceptional value to our clients.Key...


  • Chicago, Illinois, United States Choco Communications GmbH Full time

    Transform Customer Success at Choco Communications GmbHChoco is on a mission to revolutionize the food industry by optimizing the way food is sold, ordered, distributed, and financed. Our AI-powered software connects distributors with their customers to operate waste-free and efficiently.We're seeking a seasoned professional to lead our Customer Success...


  • Chicago, Illinois, United States MARKT-PILOT, Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at MARKT-PILOT, Inc. This is a unique opportunity to work with a dynamic and growing company, shaping the future of manufacturing and your own career.Key ResponsibilitiesCollaborate closely with sales and operations teams to analyze spare parts data and generate strategic...


  • Chicago, Illinois, United States MARKT-PILOT, Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Success Associate to join our team at MARKT-PILOT, Inc. As a key member of our customer success team, you will play a crucial role in ensuring our customers achieve their goals and derive maximum value from our products.Key ResponsibilitiesCollaborate closely with sales and operations teams to analyze...

  • Head Teller

    2 weeks ago


    Chicago, Illinois, United States First Savings Bank of Hegewisch Full time

    Job SummaryWe are seeking a highly skilled Head Teller to join our team at First Savings Bank of Hegewisch. As a key member of our banking operations team, you will be responsible for overseeing the daily activities of our teller staff, ensuring excellent customer service, and maintaining the highest level of security and compliance.Key...

  • Head Teller

    3 weeks ago


    Chicago, Illinois, United States First Savings Bank of Hegewisch Full time

    Job Title: Head TellerWe are seeking a highly skilled and experienced Head Teller to join our team at First Savings Bank of Hegewisch. As a key member of our banking operations team, you will be responsible for overseeing the daily activities of our teller staff, ensuring the smooth flow of transactions, and providing exceptional customer service.Key...


  • Chicago, Illinois, United States Planhat Full time

    Unlock Value for Every CustomerAt Planhat, our mission is to empower businesses to achieve exceptional customer success. We're seeking a talented Customer Success Manager to join our team and help us redefine what customer success means in enterprise software.Our ApproachWe take a holistic approach to customer success, focusing on understanding our clients'...


  • Chicago, Illinois, United States ContentSquare Full time

    Customer Success DirectorJoin ContentSquare as a Customer Success Director and lead a team of Enterprise Customer Success Managers in the Midwest Region. As a key member of our Customer Success organization, you will be responsible for fostering strong relationships with our largest Enterprise clients, guiding them from launch through ongoing support.Key...


  • Chicago, Illinois, United States Cargado Full time

    About CargadoCargado is a pioneering technology startup that is revolutionizing the way U.S.-Mexico cross-border logistics is executed. With a strong focus on innovation and customer satisfaction, we are committed to simplifying the complexities of freight moving across the border and creating a more reliable and connected supply chain.The RoleWe are seeking...


  • Chicago, Illinois, United States Verve, Inc. Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Verve, Inc. As a key member of our commercialization team, you will play a crucial role in driving customer adoption and ensuring a seamless experience for our end-users.Key Responsibilities:Build and maintain strong relationships...


  • Chicago, Illinois, United States Cancer IQ Full time

    About CancerIQCancerIQ is a cutting-edge technology company that is revolutionizing the way healthcare providers approach cancer risk assessment and management. Our innovative software platform is designed to help health systems improve patient outcomes and reduce the burden of cancer on individuals and communities.The RoleWe are seeking a highly motivated...