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Client Support Coordinator

2 months ago

Union, New Jersey, United States Affiliated Monitoring Inc Full time
Job Overview

As a Client Support Coordinator, you will serve as the primary point of contact for our partners, delivering immediate assistance through various communication platforms for inquiries related to accounts and general support.

Our advanced call center, located in a prime area, is recognized as a leading facility for alarm and emergency monitoring services in the industry. By becoming part of a thriving organization within a sustainable sector, you will collaborate with a team of seasoned professionals, enhance your skill set, and contribute to life-saving initiatives.

Work Schedule: Monday to Friday, 11:30 AM - 8:00 PM EST

Key Responsibilities
  • Act as the initial help-desk for incoming partner inquiries.
  • Ensure accurate and thorough resolution of a variety of customer service and technical support requests via phone and digital channels.
  • Develop a comprehensive understanding of the products and technologies supported by Affiliated Monitoring Inc.
  • Foster strong relationships with partners to help maintain high levels of customer satisfaction.
  • Exhibit exceptional customer service skills, including active listening and effective communication, with timely follow-ups as necessary.
Qualifications
  • 6 months to 1 year of experience in technical customer support or entry-level help desk roles.
  • Proven problem-solving abilities with strong interpersonal skills to communicate effectively with partners.
  • Proficient computer skills, with a quick learning aptitude for new software systems.
  • Capability to thrive in a dynamic and fast-paced call center environment.
  • Demonstrated success in completing tasks efficiently and thoroughly.
  • Able to work independently as well as collaboratively within a team.
  • Exhibit a positive attitude, patience, and strong relationship-building capabilities.
  • Commitment to ongoing training and personal development opportunities.