Client Experience Associate

2 weeks ago


Union, New Jersey, United States Thibaut Inc Full time
Job Description

Thibaut Inc is seeking a highly skilled and dedicated Client Experience Associate to join our team. As a Client Experience Associate, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.

Key Responsibilities:
  • Assist clients with their inquiries and concerns in a timely and efficient manner.
  • Foster strong relationships with clients to ensure their satisfaction and loyalty.
  • Proactively address client needs and concerns to demonstrate a commitment to enhancing their overall experience.
  • Maintain clear and open lines of communication with clients to provide updates and share relevant information.
  • Collect and act on client feedback to continuously improve and adapt to evolving needs.
Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of experience in a call center or related role preferred.
  • Strong communication and interpersonal skills essential.
  • Proficiency in Microsoft Office Suite and call center software/CRM systems required.
  • Ability to thrive in a fast-paced environment and adapt to changing demands.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.


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