Deskside Support Specialist

1 day ago

Falls Church, Virginia, United States IntelliDyne Full time

Job Summary

IntelliDyne is seeking a highly skilled Deskside Technician to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities

  • Provide daily client interface and represent IntelliDyne in all client engagements.
  • Address and correct hardware, software, and connection issues.
  • Support desktop and laptop users and resolve problems with Microsoft, Adobe, and other deployed software.
  • Resolve problems through customer education, training, and direct assistance.
  • Ensure backup, recovery, and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
  • Respond and correct formatting for printing and all other peripheral issues as they arise.
  • Provide phone and in-person support to users for various systems, including email, LAN/WAN, user account administration, active directory, standard desktop images, and applications.
  • Serve as the initial point of contact for troubleshooting all IT-related problems, including hardware/software, passwords, and printer problems.

Qualifications

  • DOD 8570 IAT Level II or III certification required.
  • Associate degree with 3 years of experience or high school diploma with a minimum of 5 years of experience.
  • Minimum of 3 years of enterprise experience in a commercial or government environment.
  • Familiar with all standard MS Office software systems and MS Project.
  • Possess knowledge of workstation administration and management, including imaging.
  • Basic network support experience, including account administration in an active directory environment.
  • Excellent analytical, oral, and written communication, presentation, and problem-solving skills.
  • Ability to gain internal support and operate independently without supervision.
  • Must have the ability to establish a solid working relationship with customers, technical staff, managers, and peers.

Preferred Qualifications

  • ITIL Foundations v4 desired.
  • Knowledge of Remedy or other trouble ticket software.

About IntelliDyne

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

Our Benefits

  • Inclusive and supportive work environment.
  • Competitive compensation package.
  • Professional growth through annual subsidies for trainings, certifications, professional memberships, mentorships, and job shadowing.
  • Medical, dental, vision, 401(K) with company match.
  • Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave.
  • Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards.
  • Wellness and mental health benefits.
  • Commuter benefits.
  • Flexible work options.

Our Commitment to Diversity and Inclusion

We are committed to honoring diversity, equity, inclusion, and accessibility in our hiring practices. IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact - or

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