IT Support Specialist

2 months ago


Falls Church, Virginia, United States IntelliDyne Full time

Position: Deskside Technician, Tier 2

Clearance Level: Public Trust

Employment Status: Non-exempt

Work Arrangement: Onsite

Key Responsibilities:

  • Engaging with clients on a daily basis.
  • Acting as a representative of IntelliDyne in client interactions.
  • Troubleshooting and resolving hardware, software, or connectivity challenges.
  • Assisting Desktop and Laptop users with various software-related issues.
  • Delivering customer education, training, and direct support.
  • Overseeing backup, recovery, and data restoration processes for workstations.
  • Addressing and rectifying formatting and peripheral device concerns.
  • Providing assistance for diverse systems including email, LAN/WAN, user account management, and applications.
  • Serving as the primary contact for IT problem resolution.

Required Qualifications:

  • Possession of DOD 8570 IAT Level II or III certification.
  • Associate degree with relevant experience, or a High School diploma with applicable experience.
  • Demonstrated enterprise experience in either commercial or government settings.
  • Proficiency in MS Office and MS Project.
  • Understanding of workstation administration and management.
  • Basic experience in network support.
  • Strong communication and problem-solving abilities.
  • Capability to work independently while fostering positive relationships.

Preferred Qualifications:

  • ITIL Foundations v4 certification is desirable.
  • Familiarity with ticketing systems.

About IntelliDyne:

IntelliDyne is dedicated to empowering government organizations through exceptional services and innovative IT solutions. We have been recognized as a Top Workplace for our commitment to creating an inclusive and supportive environment.

Employee Benefits:

  • Supportive and inclusive workplace culture.
  • Competitive salary and benefits package.
  • Opportunities for professional development.
  • Comprehensive medical, dental, and vision coverage, along with a 401(K) plan featuring company matching.
  • Flexible Paid Time Off and various leave options.
  • Programs for rewards and recognition.
  • Wellness and mental health support.
  • Commuter benefits.
  • Options for flexible work arrangements.

Diversity and Inclusion Commitment:

IntelliDyne is committed to honoring diversity, equity, inclusion, and accessibility in our hiring practices. We are an Equal Opportunity Employer.



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