Help Desk Technician

6 days ago

Falls Church, Virginia, United States IntelliDyne Full time
Job Summary

We are seeking a highly skilled and experienced Deskside Technician to join our team at IntelliDyne. As a Deskside Technician, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide daily technical support and assistance to clients, including troubleshooting and resolving hardware and software issues.
  • Represent IntelliDyne and its interests in all client engagements, ensuring that our company's values and mission are upheld.
  • Address and correct any hardware, software, or connection issues, ensuring that our clients' systems are running optimally.
  • Support desktop and laptop users, resolving problems with Microsoft, Adobe, Roxio, and other deployed software.
  • Resolve problems through customer education, training, and direct assistance, ensuring that our clients are empowered to use our systems effectively.
  • Ensure backup, recovery, and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
  • Respond and correct formatting for printing and all other peripheral issues as they arise.
  • Provide phone and in-person support to users for various systems, including email, LAN/WAN, user account administration, active directory, standard desktop images, and applications, COTS and GOTS applications.
  • Serve as the initial point of contact for troubleshooting all IT-related problems, including hardware/software, passwords, and printer problems.
Qualifications
  • DOD 8570 IAT Level II, or III certification required: example Security+ CE.
  • Associate degree with 3 years of experience, or High school diploma with a minimum of 5 years' experience.
  • Minimum of 3 years of enterprise experience in commercial or government environments.
  • Familiar with all standard MS Office software systems and MS Project.
  • Possess knowledge of workstation administration and management, including imaging.
  • Basic network support experience, including account administration in active directory environments.
  • Excellent analytical, oral, and written communication, presentation, and problem-solving skills.
  • Ability to gain internal support and operate independently without supervision.
  • Must have the ability to establish a solid working relationship with customers, technical staff, managers, and peers.
About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

Our Benefits
  • Inclusive and supportive work environment.
  • Competitive compensation package.
  • Professional growth through annual subsidy for trainings, certifications, professional memberships, as well as mentorships and job shadowing.
  • Medical, dental, vision, 401(K) with company match.
  • Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave.
  • Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards.
  • Wellness and mental health benefits.
  • Commuter benefits.
  • Flexible work options.
Our Commitment to Diversity and Inclusion

We are committed to honoring diversity, equity, inclusion, and accessibility in our hiring practices. IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.

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