Technical Support Specialist
4 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at ARES Solutions, Inc. This role will provide Tier II customer support, manage Windows 11 Operating Systems, and troubleshoot VPN connectivity, among other responsibilities.
Key Responsibilities- Provide technical support to customers via phone, email, or in-person
- Manage and maintain Windows 11 Operating Systems, including imaging desktops and laptops
- Troubleshoot VPN connectivity issues and provide support for Office 2016 / O365 applications
- Perform testing and installations of software, and manage server upgrades
- Collaborate with the IT team to resolve technical issues and improve system performance
- Bachelor's degree in Information Technology or equivalent, and/or 7 years of related experience
- Windows 10 and Server 2022 experience
- Tier II support experience, with a focus on customer service and technical expertise
- Office 365 troubleshooting and VPN troubleshooting experience
ARES Solutions, Inc. is an award-winning Small Business headquartered in Fredericksburg, Virginia. We provide a broad range of technical services and management support to our customers, with a focus on delivering high-quality solutions and exceptional customer service.
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