Residential Experience Coordinator

1 week ago


Montvale, New Jersey, United States Thrive Senior Living Full time
Job Summary:
The Residential Experience Coordinator plays a pivotal role in enhancing the quality of life for residents within an assisted living community. This position requires strong leadership and team management skills to ensure that all front desk and guest services are performed with courtesy and professionalism. The Residential Experience Coordinator is responsible for managing the concierge team, creating schedules, training staff, and evaluating performance.

Main Responsibilities:
  • Supervise and manage daily operations of the concierge/front desk team.
  • Create staff schedules ensuring adequate coverage at all times.
  • Train, mentor, and evaluate concierge staff to maintain consistent high-quality service.

Key Responsibilities:
  • Greet residents, visitors, and guests, providing assistance with inquiries, requests, and appointments.
  • Coordinate transportation requests for residents, including scheduling shuttles, taxis, or private cars.
  • Facilitate dining reservations, housekeeping requests, and personal service arrangements for residents.
  • Assist with managing packages, mail, and deliveries for residents.

Communication:
  • Act as liaison between residents, families, and other departments within the community.
  • Handle incoming phone calls and direct them appropriately, ensuring messages are conveyed clearly and promptly.

Event & Activity Coordination:
  • Collaborate with the Activities Director to assist in planning and promoting community events, outings, and activities.
  • Ensure residents are informed about community events, trips, and recreational opportunities.

Administrative Duties:
  • Maintain an updated database of resident information, including emergency contacts and special preferences.
  • Track and manage service requests, following up to ensure prompt resolution.

Quality Assurance:
  • Monitor and ensure compliance with customer service standards.
  • Respond to resident and family concerns or complaints with professionalism.

Estimated Salary: $65,000 - $85,000 per year, depending on experience and qualifications. Thrive Senior Living offers a competitive compensation package, including benefits and opportunities for professional growth.
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