Service Delivery Coordinator
4 days ago
Job Title: Service Delivery Coordinator
Job Summary: We are seeking a highly skilled Service Delivery Coordinator to join our team at Kids First Services. As a key member of our organization, you will play a vital role in ensuring seamless communication and coordination between families, providers, and internal departments.
About the Role: The ideal candidate will have proven experience in ABA coordination, preferably within a healthcare or therapy environment. Strong skills in Central Reach software and proficiency in GSuite and PowerBI are essential for this position. Excellent organizational and problem-solving skills, with the ability to multitask and prioritize effectively, are also required.
Responsibilities:
- Maintain clear and consistent communication with clients regarding their service needs and schedules.
- Manage scheduling processes, including updates, maintenance, and removals, ensuring smooth coordination between clients and service providers.
- Oversee client and provider transitions, including the termination of services when necessary.
- Act as the primary administrator for the CR Client Portal, managing access and updates.
- Optimize service utilization and coordinate RA (Reassessment) processes.
- Work with the Intake, Authorization, and Scheduling teams, collaborating closely with BCBAs and other key team members.
- Liaise with the HR team as needed to handle minor HR administrative tasks related to removals, issues.
Success Measurements:
- Achieve a full understanding of role responsibilities, tools (CR and PBI), and the overall company vision within 30 days.
- Begin managing caseload, scheduling updates, and client-provider transitions within 60 days.
- Fully own the role, optimizing service utilization and ensuring client satisfaction is consistently above 90% within 90 days.
- Reduce RA coordination timelines and improve scheduling efficiency while maintaining high levels of client satisfaction within 1 year.
Benefits:
- Estimated Salary: $65,000 - $75,000 per year, depending on experience and qualifications.
- Comprehensive health benefits, including medical, dental, and vision coverage.
- 15 days of Paid Time Off (PTO), allowing flexibility for personal and family needs.
- 10 floating holidays annually.
- Opportunity to work in a hybrid model (4 days in-office, 1 day from home), providing flexibility and balance.
Requirements:
- Proven experience in ABA (Applied Behavior Analysis) coordination, preferably within a healthcare or therapy environment.
- Strong skills in Central Reach software and proficiency in GSuite and PowerBI.
- Excellent organizational and problem-solving skills with the ability to multitask and prioritize effectively.
- Strong communication skills and a proactive, independent approach to managing tasks.
- Ability to collaborate with multiple departments and maintain professionalism in all interactions.
About Us: Kids First Services is an equal-opportunity employer committed to fostering an inclusive and diverse environment for all employees and applicants. We offer career growth opportunities within a rapidly expanding organization.
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