Bicycle Service Specialist

2 weeks ago


Walled Lake, Michigan, United States Trek Retail Corporation Full time

Position Overview
As a Bicycle Service Specialist at Trek, you will play a crucial role in ensuring that our customers enjoy their biking experience to the fullest. This position is not just about repairs; it's about building lasting relationships with our clientele and fostering a community of bike enthusiasts.

Key Responsibilities
Your day-to-day tasks will vary, making each day unique. You will be responsible for diagnosing and addressing bike issues, performing repairs, and installing high-quality accessories chosen by our customers. Additionally, you will have the opportunity to work with the latest bike models before they are available for sale.

Customer Engagement
In this role, you will be the primary point of contact for customers seeking assistance with their bicycles. Your ability to communicate effectively and provide exceptional service will be essential. We prioritize hospitality skills, as your interactions will greatly influence customer satisfaction.

Qualifications
We are looking for individuals who demonstrate:

  • Self-motivation and a collaborative spirit.
  • Outstanding hospitality and listening skills.
  • Strong communication abilities.
  • Attention to detail and a passion for problem-solving.
  • A desire to learn about bicycle servicing and emerging technologies.

Why Join Trek?
At Trek, we believe in nurturing our employees and providing a supportive work environment. Our benefits include:

  • A vibrant company culture.
  • Comprehensive healthcare options.
  • Flexible spending accounts.
  • Life insurance coverage.
  • Generous vacation time.
  • Retirement plans with matching contributions.
  • Paid maternity leave.
  • Employee discounts on products.

We are committed to creating an inclusive workplace and are proud to be an Equal Employment Opportunity Employer.



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