Installation Operations Specialist
2 weeks ago
As an Installation Operations Specialist, you will collaborate closely with our members to coordinate nationwide installations of medical equipment.
Your responsibilities will include managing a designated region and working in conjunction with supply chain and technical support teams to ensure timely completion of work orders.
This position is hybrid, requiring you to be within a reasonable commuting distance to our office.
Key Responsibilities:- Efficiently route all orders from the Default report.
- Conduct daily outbound and inbound communications with Case Managers and our members.
- Maintain consistent communication with technical support agents through our management system and phone calls, addressing updates as needed.
- Document all interactions in our systems to ensure timely completion of work orders, adhering to service level agreements.
- Address escalated installation or service issues promptly.
- Manage your assigned region using installation performance metrics.
- Provide coverage for inbound calls as needed.
Basic:
- At least 1 year of experience in a customer service role.
- Minimum 1 year of experience with data entry in a customer relationship management system.
- Over 2 years of experience in a customer service environment.
- Experience in a technical or product-focused role.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
- Previous experience managing work orders, escalations, and customer complaints.
- Familiarity with Dynamics and using KPIs/metrics to enhance focus.
We provide comprehensive employee benefits and are committed to enhancing both the customer and employee experience.
Whether working remotely or on-site, our leadership team is dedicated to supporting your professional growth.
Our Benefits Include:- Support for physical and mental well-being through our Wellness Program.
- Comprehensive benefits package, including tuition reimbursement and caregiver support.
- Generous employee discounts.
Best Buy Health is dedicated to improving lives through technology and meaningful connections.
Our strategy focuses on three key areas: consumer health products for healthier living, device-based emergency response services for the aging population, and virtual care solutions connecting patients with healthcare providers.
We are an Equal Opportunity Employer committed to creating an inclusive environment that values diversity and does not discriminate against any employee or applicant.
We are also dedicated to providing reasonable accommodations for employees and applicants with disabilities or other needs.
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