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Automotive Customer Service Specialist

2 months ago

Walled Lake, Michigan, United States Tuffy Tire & Auto 08028 Full time
Job OverviewBenefits and Advantages
  • Paid Time Off and Holidays
  • Opportunities for Career Growth - we prioritize internal promotions
  • Reimbursement for successfully completed ASE certifications
  • Flexible Work Schedules
  • Closed on Sundays
  • Competitive Pay with Bonus Opportunities
Position Summary
At Tuffy Tire & Auto, we believe that our achievements stem from our dedicated Automotive Customer Service Specialists. If you are an enthusiastic, self-driven sales professional with a strong customer service orientation, we would love to have you on our team.

Key Responsibilities
  • Prioritize Customer Satisfaction above all
  • Assess primary concerns and ascertain customer needs through effective questioning
  • Introduce the Courtesy Inspection (multi-point inspection) professionally, highlighting solutions and benefits
  • Deliver the invoice upon service completion, reviewing the work done, warranty details, and scheduling follow-up appointments
Required Qualifications
  • Maintain a positive and energetic demeanor throughout the workday
  • Basic proficiency in menu-driven computer applications
  • Strong organizational capabilities
  • Demonstrate a commitment to personal and professional growth
  • Two years of experience in an automotive repair environment is advantageous
  • Valid driver's license with a satisfactory driving record
  • Flexible availability to work weekdays, weekends, and evenings
If you are a dedicated individual looking to thrive in a fast-paced environment, we encourage you to consider this opportunity to join our team.