Vice President of Customer Experience

6 days ago

Chicago, Illinois, United States Publicis Health Media Full time
Job Description

The Vice President, CX (Customer Experience) is a key leadership role that defines team direction and ensures all projects and work efforts are tied to clients' needs and strategic drivers.

Responsibilities:
  • Navigate complex media landscapes, think creatively about content and media experience, and help the Planning team maintain focus on critical tasks to build effective media plans.
  • Guide the campaign strategic vision to achieve communication goals, leveraging pharmaceutical industry expertise and consumer health insights.
  • Evaluate work quickly, diagnose areas for improvement, and advise on making it better, utilizing media systems, tools, and resources.
  • Understand qualitative and quantitative business information used by clients in their daily activities, including Rx media planning and buying processes.
  • Lead cross-functional collaboration and co-creation of ideas with clients, colleagues, and third-party agency partners, promoting strategic thinking and modern marketing solutions.
  • Analyze client audience strategies and work with internal groups to lead business case development, providing vision, direction, management, and support to individuals within the team.
  • Assist Business Development and participate in the pitch process, developing companywide resources and continuing to evolve and improve the Planning Process and support for teams.
Qualifications:
  • 12+ years media advertising experience, with pharmaceutical industry, consumer health, or CPG experience.
  • Experience leading people and projects, with storytelling skills and a commitment to work on this craft.
  • PowerPoint and Excel skills, as well as media systems, tools, and resources (Mintel, Informa, Kantar, MRI/MARS, etc.).
About Publicis Health Media:

We are a company that values diversity, equity, and inclusion, and we believe that our differences make us stronger. We are committed to fostering belonging and creating equitable & inclusive experiences for all talent. We provide robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.

Our motto, "Viva La Différence," means we're better together, and we honor and celebrate all identities, across all facets of intersectionality. We are focused on creating a workplace where everyone feels valued, respected, and empowered to succeed.

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