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Vice President of Customer Experience

2 months ago

Chicago, Illinois, United States Publicis Health Media Full time
Job Title: Vice President, CX

At Publicis Health Media, we're seeking a seasoned professional to lead our Customer Experience (CX) team as Vice President, CX. This is a hybrid role, requiring three days in-office each week, with a focus on delivering strategic vision and driving business growth.

About the Role

The Vice President, CX will define team direction and ensure all projects and work efforts are tied to clients' needs and strategic drivers. You will provide functional management for Insights and Strategy, collaborate on a cross-functional capability leadership team, and develop an impactful strategy to deliver desired goals.

Key Responsibilities
  • Navigate complex media landscapes, think creatively about content and media experiences, and guide the Planning team to build effective media plans.
  • Develop and execute campaign strategic visions to achieve communication goals.
  • Evaluate work quickly, diagnose areas for improvement, and advise on making it better.
  • Stay up-to-date on qualitative and quantitative business information used by clients in their daily activities.
  • Lead and manage a team of professionals, maintaining a high level of collaboration with internal and external stakeholders.
Requirements
  • 12+ years of media advertising experience, with a focus on pharmaceutical industry, Consumer Health, or CPG experience.
  • Proven leadership skills, with experience in managing people and projects.
  • Strong storytelling skills, with a commitment to crafting compelling narratives.
  • Proficiency in PowerPoint and Excel, with experience in media systems, tools, and resources.
About Publicis Health Media

We're a leading health media agency in the US, dedicated to delivering innovative solutions that connect people with meaningful health and wellness experiences. Our team is passionate about health and wellness, and we're committed to fostering a culture of inclusivity and belonging.

We offer a competitive compensation package, including medical coverage, dental, vision, disability, 401k, and paid time off. If you're a motivated and experienced professional looking to join a dynamic team, we encourage you to apply.