Customer Service Operations Associate

5 days ago


Chicago, Illinois, United States Wolters Kluwer Full time

About Wolters Kluwer

Wolters Kluwer is a global leader in professional information services, providing expert solutions to professionals in the legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare industries.

Our company is dedicated to helping professionals manage their businesses efficiently, deliver results to their clients, and succeed in an ever-changing world.

Job Summary

We are seeking a dynamic Customer Service Operations Associate to join our growing teams across the country. As a Customer Service Operations Associate, you will be responsible for delivering prompt, convenient, and professional customer service to assigned clients.

Responsibilities

  • Deliver exceptional customer service to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Provide front-line consultative customer service, utilizing product and industry knowledge to provide solutions and initiate orders.
  • Proactively manage the order process, probing for cross-selling opportunities and developing positive working relationships with clients and strategic partners nationwide.
  • Subject matter expert of the department, company, and industry, providing expert advice and guidance to clients.
  • Promote additional offerings to meet client needs, identifying opportunities to upsell and cross-sell products and services.
  • Successfully manage financial transactions, ensuring accurate and timely processing of client orders and payments.
  • Be an ambassador for Wolters Kluwer within the industry, representing the company's values and mission.

Qualifications

  • A minimum of one year of customer service administration and/or client/customer service experience, preferably in a consultative customer service role.
  • Bachelor's degree from an accredited college/university or equivalent customer service experience.
  • Ability to absorb product knowledge quickly and process information to apply to client needs.
  • Able to make sound business decisions and exercise discretion and judgment.
  • Experience generating add-on sales revenue preferred.
  • Strong analytical and problem-solving skills, along with excellent organizational, time management, and multi-tasking skills.
  • Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.


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