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Loss Prevention Customer Service Associate II

2 months ago

Chicago, Illinois, United States TJX Companies Full time
About TJX Companies

We're a global leader in the retail industry, with a portfolio of brands that includes Marshalls, TJ Maxx, and HomeGoods. Our stores offer a unique shopping experience, with a vast selection of designer and brand-name products at discounted prices.

Job Summary

We're seeking a highly skilled Loss Prevention Customer Service Associate II to join our team. As a key member of our Loss Prevention department, you'll be responsible for providing exceptional customer service while maintaining a safe and secure shopping environment.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Monitor store areas for potential security risks and take proactive measures to prevent loss
  • Collaborate with store management and colleagues to achieve sales goals and maintain a positive store environment
  • Participate in training and development programs to enhance skills and knowledge
Requirements

To be successful in this role, you'll need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and analytical skills
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you're a motivated and customer-focused individual who is passionate about retail, we encourage you to apply for this exciting opportunity.