Telecom Service Delivery Specialist

3 weeks ago


Cary, North Carolina, United States Verizon Full time

**Job Title:** Telecom Service Delivery Specialist

**Location:** Hybrid role with work from home and assigned office days

**Estimated Salary:** $60,000 - $80,000 per year

We are seeking a highly skilled Telecom Service Delivery Specialist to join our team at Verizon. As a key member of our organization, you will be responsible for supporting Toll Free porting gains and losses for Verizon Commercial, Public Sector, and Wholesale customers.

The ideal candidate will have strong analytical and problem-solving skills, including recognizing impact, urgency, and identifying root issues. They will also be able to communicate effectively across varied people and perspectives and be able to translate technology into common sense language.

In this hybrid role, you will have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

**Key Responsibilities:*

  • Complete customer requests and projects with high attention to detail and accuracy
  • Research details of orders to confirm validity and accuracy of information
  • Communicate with customers, vendors, and carriers by email and phone
  • Analyze orders and make decisions to approve or deny
  • Collaborate with different stakeholders in the successful execution of projects, changes, and/or migrations
  • Provide support for customers, vendors, carriers, and internal/external personnel/organizations


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