Automotive Service Advisor
3 weeks ago
We are seeking a highly skilled Automotive Service Advisor to join our team at Firelands Auto Group. As an Automotive Service Advisor, you will be responsible for providing exceptional customer service and assisting customers with their automotive needs.
Key Responsibilities:
- Greet customers and assess their automotive needs.
- Listen to customer concerns and provide recommendations for maintenance and repairs.
- Provide accurate estimates for services and repairs, including parts and labor.
- Schedule appointments based on parts, staff, and customer needs.
- Communicate effectively with customers regarding the status of their vehicles and any additional repairs that are needed or recommended for optimal performance.
- Coordinate with technicians to ensure timely completion of service.
- Maintain detailed records of customer interactions, service appointments, and vehicle history.
- Uphold company policies and procedures, including safety regulations and quality standards.
- Provide exceptional customer service and address any concerns/complaints promptly and professionally.
Requirements:
- Previous automotive service advisor experience is preferred or a similar customer service role.
- Excellent communication and interpersonal skills are required.
- Strong problem-solving abilities and great attention to detail.
- Working knowledge of automotive systems and repair procedures.
- Proficiency with computer software, including CDK dealer management systems.
- Able to work in a fast-paced environment and multitask effectively.
- Valid driver's license and clean driving record is required.
- Must be able to pass a background and drug screening check.
- Must have a positive attitude and professional appearance.
About Us:
We are a group of eight dealerships serving the Sandusky, Vermilion, Wooster, and Norwalk area. We are committed to providing exceptional customer service and maintaining a positive work environment.
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