Service Advisor

5 days ago


Fremont, California, United States Fremont Chevrolet Full time
Job Summary

At Fremont Chevrolet, we are committed to delivering exceptional customer experiences. As a Service Advisor, you will play a vital role in ensuring our customers receive prompt, courteous, and effective service. Your primary responsibility will be to oversee service orders and the flow of our Drive Lane, ensuring that customers are satisfied with their experience.

Responsibilities
  • Manage service orders and the flow of our Drive Lane to ensure efficient and effective service delivery.
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
  • Provide concierge support for all owner inquiries, whether phone or in-person, to ensure seamless communication.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently to maximize productivity.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Happiness scores at or above company standards.
  • Assist in diagnosing vehicle problems and ordering parts and tools as necessary.
  • Oversee the administration of warranty claims and training of the service department.
  • Set schedules and assign tasks to service department employees.
  • Reinforce company policies and adhere to company standards.
  • Encourage compliance with applicable laws and regulations.
  • Maintain good working relationships with factory representatives and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.

Requirements
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with little supervision.
  • Clean driving record and valid driver's license.

What We Offer
  • Medical and dental insurance.
  • Vision discount program.
  • 401K plan with match.
  • Paid time off and vacation.
  • Life insurance with AD&D feature.
  • Growth opportunities.
  • Paid training.
  • Employee vehicle purchase plans.
  • Family-owned and operated.
  • Long-term job security.
  • Employee assistance program.
  • Worldwide travel assistance.
  • Commuter benefit.
  • Health reimbursement account.
  • Discounts on products and services.
  • Above-average industry pay.
  • Corporate 24-hour fitness rates.

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