Service Advisor Fremont GMC Cadillac
5 months ago
Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity.
Above all, there is the highest standard of honesty and integrity when conducting business.
If you have an interest in automotive and a desire to develop a career in the industry, apply today Benefits
- Medical & Dental Insurance
- Vision Discount Program
- 401K Plan + Match
- Paid time off and vacation
- Life insurance w/AD&D Feature
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Employee Assistance Program
- Worldwide Travel Assistance
- Commuter Benefit
- Health Reimbursement Account
- Discounts on products and services
- Above average industry pay
- Corporate 24-Hour Fitness Rates
- Oversee service orders and flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service. - Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
- Must have minimum of 2 years service advisor experience
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
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