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Correspondence Associate
2 months ago
We are seeking a highly organized and detail-oriented Correspondence Associate to join our team at Alleviate Financial Solutions. As a key member of our customer service team, you will play a vital role in managing and processing client correspondence efficiently and accurately.
Key Responsibilities:- Review, sort, and organize incoming mail and email correspondence.
- Exhibit a strong sense of urgency in addressing time-sensitive and legally important matters, demonstrating a self-driven approach to responsibilities.
- Act as a Zendesk agent, responding to inquiries and managing ticket resolutions.
- Perform functions within the CRM system as required to maintain organized records.
- Collaborate with internal departments as needed to facilitate effective communication and resolution of issues.
- Document interactions and updates in client accounts accurately.
- Provide written support to clients, addressing their inquiries and concerns.
- Utilize email and internal communication platforms, as well as tools like Zendesk and CRM systems.
- Prepare professional business correspondence as required.
- Review incoming communications to determine necessary actions and appropriate disposition.
- High School Diploma or GED required.
- Administrative or office experience preferred.
- Ticketing system experience (such as Zendesk or a similar platform), CRM, and telephony preferred.
- Computer literacy.
- Ability to type 45 plus words per minute.
- Highly motivated with a sense of urgency in providing adequate customer service in a timely manner.
- Knowledgeable of MS Office: Word, Excel, and Outlook.
- Competitive hourly rate of $20.
- Health, dental, and vision benefits available after 30 days of employment.
- Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more.
- 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days.
- Paid holidays.
- 401(k) that can be elected from day 1 of employment.
Alleviate Financial Solutions is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
