Care Coordinator

4 weeks ago

Plano, Texas, United States The Outlook at Windhaven Full time
Job Description

The Residential Care Coordinator is responsible for overseeing the care and well-being of residents in assisted living facilities. This role involves coordinating, supervising, and evaluating the care of residents, ensuring that clinical services are delivered in accordance with regulations and professional standards.

Key Responsibilities:
  • Model a service attitude towards others, taking ownership in solving problems and taking the initiative to make things better.
  • Assess high-risk residents for pressure sores, weight changes, and other preventive care as outlined in the resident plan of care.
  • Develop and revise resident service plans to reflect residents' status.
  • Monitor residents for changes in condition, ensuring that medical professionals, families, and the Director of Assisted Living and Resident Services are notified, and appropriate documentation is reflected in the medical record.
  • Review and follow-up on consultant reports in a timely manner.
  • Complete performance evaluations of all licensed nurses.
  • Notify the Director of Assisted Living and Resident Services of incident reports concerning abuse.
  • Investigate complaints and concerns thoroughly and report to the Director of Residential Services.
  • Ensure all assisted living regulations are followed.
  • Review nursing policies and procedures annually, updating and developing them as needed.
  • Attend all assigned committee meetings, such as quality assurance and level of living.
  • Ensure adequate staffing within the facility budget.
  • Facilitate Alzheimer's Support Group.
  • Provide ongoing training for staff regarding Alzheimer's Disease and other age-related topics.
  • Review incident report documentation and ensure follow-up according to facility policy.
  • Make rounds to verify clinical compliance and quality of care, providing coaching and disciplinary action as indicated within the facilities' policies and procedures.
  • Monitor meal service and assist as needed.
  • Monitor staff performance during resident care, observing infection control compliance, safety precautions, and resident/employee interactions.
  • Coach, train, and direct staff regarding operational and clinical issues of Assisted Living, as well as the policies and procedures of The Outlook at Windhaven.
  • Ensure resident/patient, visitor, and co-worker safety by remaining aware of and reporting any new or existing safety hazards.
  • Maintain good attendance records.
  • Coordinate nursing call-ins Monday through Friday, including recording reasons for call-ins and replacing call-ins as indicated within departmental guidelines.
  • Develop and maintain the scheduling of all nursing employees, including preparation of posting of master time schedule within one week of the ending of the current schedule.
  • Monitor and maintain the position control status within the department, adhering to required staffing ratios within approved budget for each shift.
  • Notify the Director of Assisted Living of any open positions as requested.
  • Assist with pre-screening of job applications, including conducting first-round interviews, verifying license and misconduct registry, and checking references.
  • Orient new employees to the staffing and scheduling procedures, including call-ins, schedule changes, and shift switches.
  • Process all employee action forms, time-off requests, and all other employee change forms to payroll according to schedule, if applicable.
  • Maintain time and attendance records of all nursing staff, including tardies and absences, to enforce attendance policy according to point system and approved time off.
  • Reconcile all nursing personnel time records for payroll according to schedule.
  • Prepare variance report concerning overtime usage, temporary staffing, and open positions every two weeks, providing verbal report to the Director of Nursing as requested following the close of the pay period.
  • Assist with distribution of bi-weekly payroll, if applicable.
  • Schedule approved time off requests per departmental guidelines and policies and post approved vacation schedule for time off requests.
  • Maintain confidentiality of residents and employees.
  • Act as a liaison with other departments and outside agencies, including high-level staff.
  • Act as a project manager for special projects assigned by the Director of Assisted Living, which may include planning and coordinating multiple projects, disseminating information, coordinating direct mailings, creating brochures, etc.
  • Maintain filing systems; retrieve information when needed.
  • Assist other Assisted Living teammates as needed and/or assigned.
  • Other duties as assigned by the Director of Assisted Living and Resident Services.

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