Pharmacy Technician Care Coordinator Specialist

4 weeks ago


Plano, Texas, United States Medix Full time
Job Summary:

As a Pharmacy Technician Care Coordinator at Medix, you will play a vital role in supporting patients and healthcare providers through inbound communication and patient needs assistance.

Key Responsibilities:

• Respond to inbound patient and provider communication via call center and SMS platform
• Provide tracking information, schedule appointments with the care team, and update demographic information as needed
• Triage patients to pharmacists or care teams when necessary
• Offer customer service support and de-escalation when required

Requirements:

• Excellent phone etiquette and customer service skills
• Active Pharm Tech license
• Ability to work in a fast-paced environment with 55-60 inbound calls on average

Work Schedule:

Monday to Friday, 8:30am to 5:30pm

Hybrid Work Policy:

Employees must work onsite for the first 90 days and may be eligible for hybrid work after performance review.

Medix is acting as an Employment Business in relation to this vacancy.
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